5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nikki S
1 star02/25/2024
This is a horrible game rental business. It takes 2 weeks to get your games in. Sometimes you dont get them at all and then they say they have been returned. They charged me $70 for a game that they said that I received but I never received it. And then they credited me because they said they got it back. This is the second time I have done business with them and the same thing happened a year ago. They charge a monthly fee for game rental but sometimes you barely get one game a month horrible customer service in business. Do not waste your money here. It would be better to go buy games at the pawnshop try them out and then sell them again.Review from Logan S
1 star11/07/2023
This place does not even have customer service if you try to call you will be on hold for 20 minutes and never reach anyone not to mention I complained about a game that wouldnt work I was told theses things happen and that basically it wasnt there fault wouldnt issue a credit for the time wasted waiting on a faulty game then after complaining to three different people and asking for a manager I was given a 10 day credit on my next month. After that my rentals slowed down and they would only send me budget games even though Im on there 2 game plan I would definitely not recommend this service nothing but bad experiences and Ive only been a member for 3 months will definitely not be renewing this month.
GameFly Holdings Response
11/08/2023
**************** is available Mon - Fri by phone from 9AM-5PM CST and we also have **** services during that time.GameFly checks every game for visible damage and if the game is reported as unplayable we will pull the game to be manually checked by a member of our team. We take unplayable games seriously and issue a credit to the member since they had to deal with an unplayable game.GameFly ships the highest available game in a members Q, and if the game that is in the #1 slot is not available then we move to the next game in their Q so that they are not waiting for a game to play. GameFly does not send games that have not been entered by the customer into their Q.Review from Bigga K
1 star11/02/2023
Rude customer serverice, slow to ship, I was charged for a game that I never recieved. **************** refused to work with me in anywayGameFly Holdings Response
11/03/2023
We have searched our system for an account under email ********************* and under the name ****************** and no account was found. Please let us know the email address for the account so we can review and resolve the issue.Review from Heather N
1 star05/25/2023
I have tried to rent a game for 3 weeks ..company said all tries have been lost in mail ..postal service said no delivery was every attempt by gamefly .will never use service againReview from LJ
1 star01/22/2022
Terrible. Out of the nearly five weeks i have been a subscriber, I have spent around 4 of those weeks without any game, waiting for it to be delivered to me and waiting for it to arrive back to Gamefly when I shipped it back. When there is a delay, Gamefly suggests waiting a certain length of time and then contacting USPS. So if a game gets lost or delayed in the mail, they suggest YOU take care of it. Not a very good way to conduct business if you ask me. I would avoid this place.
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