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Complaint Details
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Initial Complaint
11/16/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Account cancelled with this company many phone calls to stop auto withdraw from my account and money is still being takenBusiness response
11/18/2022
Consumer Response /* (2000, 5, 2022/11/18) */ Thank you Essential Elements refunded the money they took from my account I believe it was due to the bbb involvement Thank you It is greatly appreciated ***************Initial Complaint
03/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On or about November 29, 2021, I ordered some fitness pills from Essential Elements Nutrition online. I ordered a 3 month supply of the product. I did not sign up for the automatic renewal as it was offered and I declined. On Saturday, March 5, 2022, I received a box in the mail from Essential Elements with another three bottles of their product, but I did not request this. I sent them an email telling them I did not order the product; nor did I sign up for a renewing subscription. I told them to take me off of their list if I was on it. On Sunday, March 6, 2022, I received an email stating I could return the product, which I have, but there was a stipulation in returns that I would be charged a 15% restocking fee. Seeing as how I never signed up for the renewal delivery of the product, I should not be charged for this restocking fee. I have since sent them an email telling them this and have not received a response. I would like a FULL refund from what they charged me and have them put on notice for making clear that I did not sign up for a renewal subscription.Business response
03/28/2022
Business Response /* (1000, 5, 2022/03/16) */ Hi ******, We sincerely apologize for any inconvenience you've experienced. After speaking with our customer service team, we were informed that your subscription was cancelled and you received a full refund. Please let us know if there's anything else we can help you with. In good health, Essential Elements
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.