ComplaintsforMary Ruth Organics

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had previously ordered from *********************. Without my authorization, they enrolled me in a subscription program and charged my Paypal account ***** for two bottles of their liquid vitamin. I repeat, I did not authorized this. I emailed them to cancel it and they did not reply to my email. I then saw that the price they charged me was half the price on Amazon, so I asked them to at least match that price and then to remove the subscription I did not authorize. Again, no response. I see now they have an F rating on the BBB. I would have never ordered from them, had I known. Please help me recoup what they charged me. Thank you!

• Initial Complaint

  04/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made some purchases from Mary Ruth Organics on March 28th and April 5th. These products are unopened and had been purchased within 30 days. I recently had some bloodwork done and my physician advised that I was too high in a vitamin and to not use any products with this vitamin. When I reached out to ********************* customer service on April 20th, **************** (representative) linked the refund policy and said my only two options were to either select replacements or to receive a store credit. I read the refund policy and I asked for the store credit. I was then told that they couldn't credit me for all of my products linking again the refund policy. He said that I would only be able to receive $150 in credit to use on the website. Also, he said that they would not be able to issue me a credit for any future products since I hit the credit limit, again linking to the refund policy. He mentioned that the refund of my size would hurt the small company. If they were to refund my full orders, it would amount to $305.56 which would not hurt the company. I also would like to note that I didn't ask for the whole order to be refunded but for 5 items from my order.So I re-read the refund policy for a third time. The credit maximum and lifetime limit is NOT in the refund policy. You can't make up rules that are not listed in the policy that you are sending to customers. I took pictures of the policy linked and I have our email correspondence. It is dishonest and manipulative. I now would like the entire amount of $305.56 to be refunded because I will no longer be supporting this company.

  Customer response

  05/15/2024

  The company issued me a partial refund and this matter can be closed. ******************* Organics - complaint resolved

  Sent from ********************* (

  *************************

  )

   

   

• Initial Complaint

  03/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I had a subscription with this company that I was assured was cancelled months ago. Today I got an email that my subscription was processing but not shipped. I messaged the company to have them cancel the order but they refused even though the order has not been shipped yet and I was already assured months ago that my subscription was cancelled.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased your morning multivitamin (Raspberry) and the Nighttime (Coconut) via Amazon, Order Number: 112-6896745-5257837 on August 5, 2023 for $82.54. It was delivered on August 14, 2023. You picked the flavors sent out. I was not given a choice. I love coconut cake and coconut pie, but when I took the coconut formula, I became nauseated and sick. I am honestly afraid to try your products and have not opened your morning product. Can you send me something that would be palatable? This is a mystery to me. You can have the coconut product back if you will send me a label for it and pay the postage.

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ************************************************************************************************* Friday, February 24th, 2023 c/o V.I.P. Corporate Executive MRO ********, LLC ********************************************************************************************************************************** ************** Dear MRO ********, LLC Executive:Good Morning or Good Afternoon to You!How is your day today in sunny *********************** and/or wherever else You are in the World?My day is going fine, thank you, except due to the Fact that my 91 year old mother who is currently suffering from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along with Arthritis In Both Of Her Knees Which Affects Her Mobility had bought a bottle of your MaryRuth's Liquid Morning Multivitamin Essentials Fruit Punch and Sadly, The Bottle Was Not Completely Full!I am Not sure what happened during the manufacturing and/or transportation process, but my 91 year old mother must have received a Bad Batch From Your Bottle!In Any Case: I am Not sure where and/or when my mother had purchased your MaryRuth's Liquid Morning Multivitamin Essentials Fruit Punch from since she does Not Always Complain Right Away About Things Like This Due to her Current Medical Health Conditions.However, all that she wants is Full Product Replacement for her Inconvenience and Nothing More!Moving Right Along:I am now going to provide You with some vital details that I found on the Package for your reference and further review. Thank you.********'s Liquid Morning Multivitamin Essentials+Fruit Punch Net 32 fl. oz (1 quart)946 mL ************ LOT # ******* EXP 03/2024 Upc Code: 8 ***** ***** 2 If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact me at: Voice/Messages/Text: ************** or email me back at: ************************** or ********************************* you.sincerely yours,****** ******************* on behalf of **************************** your customer

• Initial Complaint

  06/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  After 2 weeks my items had not shipped. I reached out to the company and asked to cancel for a full refund due to the delay in shipment. After several hours of my cancellation request, they created a shipping label and immediately emailed me back saying they could not cancel because the items had already shipped. Instead of canceling the order, they printed a shipping label so they could say they had shipped the order. I called them out on their game and told them not to drop it off at ***** as I did not want the items and reiterated that I wanted to cancel for a full refund. They ignored my second request and the items received a ***** acceptance scan 8 hours after my multiple cancelation requests. Instead of canceling, they wanted me to return the items. I do not live anywhere near a ***** location and should not have to be inconvenienced to return items I did not want in the first place, especially with gas prices what they are. Order # *******

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/06/15) */ Contact Name and Title: ****, Manager Contact Phone: ************ Contact Email:**************************** The products were delivered bubble wrapped and damage-free. We reached out to the customer 3 times asking if they would like to ship the order back for a refund if there were unhappy with the order and the customer chose not to do so. A full refund has been issued to the customer's favor on June 11th via Chargeback. The refund will be posted in 5 to 10 business days to the original payment method. Please let us know if there's anything else that we can help with. With Care, **** Consumer Response /* (2000, 7, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) If I was truly refunded my money in full then I am satisfied with the resolution. I do not recommend anyone have any dealings with this organization. They do not ship in a timely manner (2 weeks to ship is excessive) and when you try to cancel they play games and create a shipping label and try to force you to jump through hoops to return items you no longer wanted in the first place. Had they just canceled the order as requested and refunded me none of this would have happened. A total waste of time for everyone involved. Bad business practices for sure!

• Initial Complaint

  01/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Their shipping took over a month for me to receive my products. In the meantime while I was waiting I asked to cancel the order. No one from customer service responded to me. I have the products they are still unopened and not expired. I've asked to return them and they will not do so. I want to return and a refund.

  Business response

  02/28/2022

  Business Response /* (1000, 5, 2022/02/10) */ Thu, 20 Jan 2022- ****** reached out to our customer care team via email with the following: "I'd like to return my nighttime muti and probiotic please. I can't find my return label. Can you send me another?" Thu, 20 Jan 2022- Customer Care representative ***** responded: "Hi ******, Thanks for reaching out to us! For us to better assist could you please provide more information as to why you're requesting a return for both products? Could you also share your order number, please? We look forward to hearing back from you." Thu, 20 Jan 2022- ****** provided the order number in question, ******* This order was placed on April 26, 2021, 9 months before ****** reached out requesting a return. Fri, 21 Jan 2022- ****** wrote in again, asking the following- "Did you get this?" Sun, 23 Jan 2022- Customer Care Team Lead **** sent the following response (seems as though she may have missed the order number in the earlier response from ******)- "Hi ******, Thank you for reaching out. I'll be happy to assist you. May we confirm if both the liquid Probiotic and Liquid Nighttime Multivitamin are unopened? Could you also share your order number, please? We are only able to pull up your order from May 2021. Looking forward to your response." Sun, 23 Jan 2022- ****** responds- "That is the order. They are unopened." Mon, 24 Jan 2022- Customer Care Representative Olivia responded with the following- "Thanks for reaching back out, and confirming the order with us. As a mother-daughter owned company, it's important for us to make sure our customers have a great experience with us and the products that we formulate to help you on your wellness journey. Unfortunately, because your purchase was made on 5/27/2021, you are no longer within our 90-day refund window. We understand how frustrating this can be, and as such, we are happy to offer you the code **********, which can be used toward $10 in savings off of your next MaryRuth's order :) Please be sure to review the refund policy on our website and do not hesitate to let us know if you have any questions or concerns. " Note: There does appear to have been some confusion with the customer care agents concerning which order ****** was reaching out about. However, the May 27th order and April 26th order did in fact contain the same products, and both were still outside of our refund window as indicated on the MaryRuth's website, here: ***************************************************** Mon, 24 Jan 2022- ****** responds- "Not interested My products are unopen please let me return." Fri, 28 Jan 2022- Customer Care Representative Devin responds- "Hi ******, Thank you for reaching back out to us. :) We are sorry for your experience, however, your purchase date of 5/27/21 is outside of our return window. Our 100% money-back guarantee applies to all products purchased within the last 90 days. If a product was purchased more than 90 days ago, the product is no longer refundable. Please see our 90 Day Refund/Return Policy here (included a link to the above-referenced refund policy) Please do not hesitate to let us know if you have any additional questions or concerns." Fri, 28 Jan 2022- ****** responds- "Yalls customer service is a joke." Mon, 31 Jan 2022- BBB Complaint Case# ******* received Thurs, 10 Feb 2022- ******** order has been refunded in full in the amount of $102.20. ****** can expect to see this refund returned to the original method of payment within 3-5 days. We hope this resolution is sufficient.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩