ComplaintsforHerman Ostrow School of Dentistry USC

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Transaction date 1/11**. The amount of money billed $7,300.00 for lower gum Implant/***** Supp. Fixed lower denture.. The amount of money paid $4,600.00. during that period. Leaving a balance of $3477.50, 8/03/** Turned over for Collection for a charge o$1,000.00 (Payments refuse 10/30/** Ck# **** $750.00; 11/10/** CK#**** $740.00 which were returned to me) note: They received a payment & credited my account on 8/27 for a $1,000.00 stated it was a courtesy and credited my account........ON 8/03 sent for collection. They would take any payments from me. Kept telling me to pay "the collection Agency"I did not see the need to turn me over for collection when I was sending them money in the amount of $4,600.00 between 3/6/** to 8/27/** also asking to be evaluated. Their job was not was not complete. *** Dental committed to a upper fixed full denture and a complete lower denture. The upper dental plates were paid in full.Dispute: During this time I asked to come in to the *** Dental to be reevaluated for the work done because my problem needed attention. I was ignored & refused. I stated the problems. Upper dentures-Improve the suction.Lower dentures-2nd set of screws were left out.Color of teeth do not match the upper dentures. This was discussed.The Lower dentures are not level. See #**, #**, #** Deep pockets in my Lower jaw where the plates meet the jaw. (Stores food on the right side and builds like a beaver) When I am out to dinner, I have to leave the table & go rinse my mouth. The same at home after breakfast, dinner, etc.The ************ of the denture are slightly rough....Uncomfortable, lower plate rubs against the inside of my lower mouth.I offered to pay in full before they reevaluated and repair...Did not want to the collection charge.They refused.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I had already had my Very First (1st) Appointment with one of your female students by the name of Ms. *********************** and her phone number is: **************. She did schedule ME for a Second (2nd) Appointment for Wednesday, March 1st, 2023 @ 1:00 p.m. and sadly, I was Not Able To Make It For That Appointment and so I Informed Her At Least Two (2) Days In Advance and when I asked her for another appointment date, she Refused To Give Me One (1) By Stating That She Is All Filled Up and Then She Went On That The Spring Break Is Coming And That She Has To Be Done By Then!I feel that this type of Mistreatment And Abuse is Totally Uncalled For, Totally Unfair and Extremely Unprofessional At The Very Least that I have to be Punished For Cancelling An Appointment In Advance Which Is Totally Not My Fault!I was More Than Flexible With Her Schedule Since Day One (1) And Even Asked Her To Contact ME For Any Historical Cancellations With Her Other Patients So That I Can Get Seen Sooner In Which She Never Contacted ME One (1) Single Time To Offer Me Anything!To Make Matters Worst: She Could Have Referred ME On To Another Student If She Was So Full and She Did Absolutely Nothing For ME, but Keep Me Hanging When I Am Desperate To See A Dentist For The Past Several Months And Desperate To Get Treatment Right Away and Yes, I ***************** In Which I Supplied To Your Office In Advance Which Was Already Verified.At This Point: I am Beyond Angry And Disgusted At The Mistreatment That I Have Received So Far, Including The Huge Waiting Time As Well Which Was Never Like This When I Was A Patient Out Here Several Years Ago!What A Change In The Wrong Direction! I would appreciate it Very Much if You could Please Offer ME My Second (2nd) Appointment With Another Qualified, Student Dentist As Soon As Humanly Possible so that I Can Come Back In Order To Finish My Treatments!

  Business response

  03/15/2023

  Due to HIPAA privacy laws we are not able to repond to inquiries such as this.

  Customer response

  03/16/2023

   
  Complaint: 19510256
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************

   

  they just do Not wish to respond for invalid reasons!  not fair!

• Initial Complaint

  07/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This complaint is about the health care provider, whose representative told me she would need a few days to review my grievance; yet more 2 weeks have passed, and I have not heard anything. I am not completely certain your 2nd question applies, and therefore I checked No. The followings are a summary of what happened and what does not happen, leading to my filing a complaint against**************************** (USC in short going forward) with BBB. 6/20/2022 I emailed USC my complaint, attached. The complaint is about an USC representative provided me with wrong information, leading me to believe my total bill is lower than what it is, and failed to contact me to provide an explanation. 6/23/2022 I received an acknowledgement email, attached. In the email, the USC representative said "I need a few days" to review my complaint. 7/10/2022 A bit over two weeks have passed and I have not heard anything from USC. My concern is whether USC provided me with wrong information again, saying one thing, but ending up nothing? Therefore, I am filing a complaint with you against USC. Thank you.

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