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ComplaintsforEgard Watches
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered a watch and when received it was defective *** to the hour hand fell off. Emailed the company with no reply. tried 3 more emails and no reply. They only have a warrantee where I pay return shipping. Just want a return label and new watchBusiness response
10/18/2022
Business Response /* (1000, 5, 2022/10/11) */ Hi *******, Sorry for your issue. I see you emailed us a week ago and we responded. Perhaps it is going to spam. Can you email me directly at ************************* and we can help get a new one sent out. Might just be a server issue preventing emails from getting to you. Consumer Response /* (2000, 7, 2022/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sad that the company does not have any contact information for damaged item. I should never have file a complaint with *** to get action. Very sad company!!!Initial Complaint
04/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
July 29, 2021 Date of purchase Watch stopped working shortly after. I sent many emails to the company but received no response.Business response
07/01/2022
Business Response /* (1000, 5, 2022/04/27) */ Contact Name and Title: ******* - Customer servic Contact Email: ************************* Hello, We can see this customer placed an order but checked all our available emails and do not see any email requests, warranty requests or complaints up until this BBB complaint. We warranty all watches but need the customer to communicate with us via email and so that we can help him. He can email us directly at ********************** and ************************* If a customer does not email us letting us know they need a warranty repair and then comes here to complain it puts us in an impossible position as we were never notified of the issue.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.