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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          City Water Damage

          View full profile
          Location of This Business
          7162 Beverly Blvd # 145, Los Angeles, CA 90036-2547
          BBB File Opened:
          10/26/2022
          Licensing Information:
          • As of December 8, 2022, we have been unable to determine that this company is licensed by the Contractors State License Board despite the fact that they are performing services that would require such licensing. It is illegal for an unlicensed person to perform contracting work on any project valued at $500 or more in combined labor and material costs. On November 7 & December 1, 2022 we sent requests to the address on file and asked the business to provide us with their contact and licensing information. Unfortunately, we did not hear back from the company after multiple contacts.

            To protect yourself from unscrupulous or unlicensed contractors, you should always:
            Hire only licensed contractors and ask to see the license.
            Check out the company on www.bbb.org.
            Don't rush into decisions and don't hire the first contractor who comes along.
            Don't pay more than 10 percent down or $1,000--whichever is less.
            Don't pay cash, and don't let the payments get ahead of the work.
            Get three bids, check references, and get a written contract.
            If you have a dispute with this business, you may wish to contact the Contractor's State License Board at www.cslb.ca.gov in addition to filing a complaint with the BBB.
          Alternate Business Name
          • WC Restoration
          • West Coast Restoration
          • Service Dry 24
          Additional Contact Information

          Phone Numbers

          Website Addresses

          Business Categories
          Water Damage Restoration

          Alert

          See What BBB Reports On

          Advertising Review

          On December 1, 2022, BBB Serving Los Angeles and Silicon Valley requested that the company substantiate, modify, or discontinue claims advertised on the company's websites (https://waterdamagela.com, http://flooddamageorangecounty.com, and http://www.servicedry24.com). The company advertises a license number that BBB could not verify as belonging to the firm ("California Lic No. 926581-By WC Restoration"). The business also advertises the following claims:
          - "Institute of Inspection Cleaning and Restoration Certification"
          - "Our certified technicians are on call 24 hours a day seven days a week and will arrive equipped with fully loaded emergency units so that we can begin the restoration process immediately."
          - "EAA Environmental Assessment Association"
          - "United States Environmental Protection Agency"
          - "Technicians are IICRC certified, insured"
          - Coupons without posted expiration dates
          - "Call our BBB Award Winning company and talk directly to our emergency water removal and water damagespecialists, day or night, who will answer your questions and have a crew on their way immediately."
          - "We have an A+ rating with the Better Business Bureau, and we've been serving the Orange County California area for 30 years!"
          - "#1 Service Pro"
          - "Water Damage Emergency Response, Servicing California since 1989"
          - "100% Guaranteed Work"
          - "All work is 100% guaranteed"

          BBB challenged these claims based on the following BBB Codes of Advertising:
          1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
          20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees
          36. Environmental Benefit Claims - https://www.bbb.org/code-of-advertising#Environmental_Benefit_Claim

          As of February 2, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.

          Contact Information

          7162 Beverly Blvd # 145

          Los Angeles, CA 90036-2547

          Get Directions
          Visit Website
          (323) 272-2059

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.