ComplaintsforMarlen's Photography
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired ************** as a photographer for our wedding on August 28th, 2021. I signed an agreement with her, which entails photos of the complete event, custom 15 page photo book with 100 images, prints of the selected photos, usb drive of pictures, video of the complete event, highlight video, and a blue ray copy of the event of approximately 30 minutes- 1 hour. ******* showed my wife and a list of photos on September 29, 2021. We gave ******* a list of photos we wanted to use in our photo album on October 19th, 2021. That's the last we heard from **************. We have tried to call, email, text, direct message ******* from October 27 2021 till Present (November 10th, 2021) and we haven't receive a response. She has vanished with the memories of my wedding day. And I don't know her to get a hold of her. The complete payment for her services have been paid. The total was $2,500.00Business response
12/14/2021
Business Response /* (1000, 8, 2021/12/01) */ I been in contacted the ***** ******* ( know me here are our client ) directly and already resolved this matter. Clients wedding event was August 27,2021 and base off our turnaround we where behind on delivery- We drop off USB with complete wedding galley images to clients home on Wednesday September 29th at 2pm - client was not home but gave up permission to drop off USB in mail box. On October 19, 2021 at 9:44:18 PM I received clients order request via email for us to work on order. On October 21 at 9:23am we screened shoot emailed order and confirmed via text that we got order and will start to work on order once sample was ready that we would email for review before we print and client agreed. Wednesday October 27th client reach out via text for update - ( no updated ) Monday November 1st client reach out via text for update - ( no updated ) Sunday November 7th client reach out via text for update - ( no updated ) We did come down with COVID and provided client with proof., but no excuse on not notifying client on update. we contacted client Thursday November 11th,2021 via email and phone and apologized and provided update on Order. We will be dropping off his complete order Friday December 3rd,2021 in the afternoon we been in contact via email with client - have provided update on order once again and also indicate for delay we upgrade his wedding album to a 12x12" custom 25 page order at no extra cost to him for this inconvenience. We will like case close and no other action to be taken since we will be completing and handing order to client.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.