Customer ReviewsforThe Dress Outlet Inc

Such great dress options that are different and unique! This rating is specific to the quality of the customer service - Attention to their customers concerns and requests is immediate and effective! SO PLEASED. Will definitely search for dressed here again!

?? Thank you so much for your amazing feedback! We're thrilled to hear you found our dress options unique and that our customer service exceeded your expectations! ?? Your satisfaction means the world to us, and we can't wait to help you find more fabulous dresses in the future! ?? See you again soon!

I bought a dress for my best friends wedding, and I got so many compliments wearing it. They have great customer service and beautiful products. The brand I purchased

?? That's fantastic to hear! We're thrilled your dress was a hit at the wedding and that you received so many compliments! ?? It's wonderful to know you were happy with both our products and service. Thank you for choosing us for such a special occasion! ?? We look forward to helping you find more beautiful pieces in the future!

Incredible customer service , beautiful ********************, they were super patience and kind, and helpful with everything. I ended up buying 2 dresses !! 100% recommended

?? Thank you so much for your kind words! We're thrilled to hear that you had an incredible experience with our customer service and loved our ********************. It's fantastic that you found our team patient, kind, and helpful. Enjoy your two beautiful dresses, and we can't wait to assist you again in the future! ???? 100% recommended, and we appreciate your support!

?? Wow, thank you so much for your glowing review! We're thrilled to hear about your experience with our incredible customer service and beautiful ********************! ?? It's fantastic that our team was patient, kind, and helpful throughout your shopping journey. Buying two dresses is the ultimate compliment! ?? We appreciate your recommendation and can't wait to assist you with more fabulous finds in the future!

I would like everyone to know that our experience ordering from dress outlet has been amazing! Our order came in two days and we were refunded our 3 day delivery fee! The dress is above the quality that I expected for the affordable price too. Definitely will use this site again and highly recommend to others

Thank you for sharing your amazing experience with The Dress Outlet! We're delighted to hear that your order arrived quickly and that you were pleased with the refund of the 3-day delivery fee. It's wonderful to know that the dress exceeded your expectations in quality and affordability.

They did a wonderful professional job!They are awesome! Very professional job!

Thank you so much for your wonderful review and the 5-star rating! We are thrilled to hear that you found our work professional and that you had a positive experience with us. Your kind words mean a lot to our team.We look forward to serving you again in the future!

To any potential shoppers: save your money and shop somewhere reputable like Azazie.Longer explanation and timeline:I ordered 2 dress on 11/24. On 11/27 I was told their credit card company flagged my order and put a hold on payment. I sent the requested details, but it is worth noting I have never had a flag in any other online shopping experience.On 11/29 I was told that one of the dresses was out of stock. I requested a different size. I was provided with a new order number for the new size. On 11/30 I received a shipping e-mail that both dresses from the original order had shipped, even though I was told one was out of stock. The next day I received a refund notice for the out of stock dress, then almost immediately received an invoice for that same dress. They asked me to pay that invoice as I was apparently incorrectly refunded. On 12/5 I received an e-mail that "One item in your order has been delivered." I was still waiting for the other dress to see if I needed to return both. Not wanting to miss the 1-week return policy, I e-mailed on 12/11 inquiring about returning the one I DID receive and to get an update on the one I didn't. The next day, 12/11, I was told that they shipped both dresses; they provided tracking details for the first one, but (conveniently) no tracking details for the second (which I still have not received). On 12/12 I provided them with a detailed timeline and reminded them that they have yet to provide tracking information for the second dress they claimed to have shipped and that regardless, I wanted to return the first one. I was informed that my request was past the 1-week return policy time frame. I received the dress on 12/5 and inquired about a refund on 12/11, within the 1-week time frame.The lack of customer service and the number of s**** *** by this company for a single order is absolutely ridiculous. I want my money returned and will happily send the *single* dress back.

We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. We've thoroughly reviewed the situation based on your detailed timeline and would like to address each concern raised.Regarding the delivery of the black dress DD1270-Black-6, our records show it was shipped via *** under tracking number 1Z2YX6850302294874 and marked as delivered. However, we completely understand that sometimes delivery discrepancies may occur. If you haven't received this item despite the delivery confirmation, we're more than willing to assist you further. Please let us know, and we'll promptly initiate an investigation and open a claim to resolve this matter satisfactorily for you.As for the other dress, we've reviewed our customer service notes and are more than happy to accept the return for a refund, as per your request. Your satisfaction is of utmost importance to us, and we want to ensure we resolve this matter to your satisfaction.We deeply regret the multiple issues and inconveniences you've faced throughout this process. Our aim is to provide exceptional service and a seamless shopping experience, and we acknowledge that we fell short in your case. Please be assured that we're taking steps internally to prevent similar situations from occurring in the future.To facilitate the return process for the dress you wish to send back, please follow the return instructions provided in our previous correspondence. Once we receive the returned item, we'll promptly process your refund as per our policies.Again, we apologize for the frustration caused and appreciate your patience and understanding as we work to rectify these issues. Your feedback is invaluable to us as it helps us improve our services. If there's anything else we can do to assist you further, please don't hesitate to contact us directly.

I wish I could give this company zero stars because they are easily the worst company I've ever had the displeasure of working with. I ordered two of their dresses through Shop because they gave me a coupon for their company (and thank god they did because I only ended up wasting about fifty dollars of my own money on these dresses). I found a different dress that I liked more than the ones I ordered from them within twenty hours of placing my order with them and went in to request a cancellation only to be told that I could only request a cancellation within one hour of placing my order and that my order "had already been sent". I put this in quotes because my order was sent THIRTY minutes AFTER I requested a cancellation on a Friday, around seven in the evening, on a holiday. I found this extremely suspicious. Now, to my surprise, the dresses I ordered actually came to the door and my goodness are they hideous. I should have known better than to purchase polyester dresses. Cheap, smelly, shedding, garments are what I received. The sparkly dress looks tacky and like it came from the costume section for a ***************** outfit. The other one is the exact color of the Starbuck's barista apron. And just for those of you not in the know about fashion, clothes this expensive should NEVER be made out of polyester. EVER. It's extremely cheap and itchy material and likely mass-produced.The dresses I got are final sale so I'm sure they'll find a better use after being recycled and turned into tires or bottles, but I suggest everyone stay away from this company unless you enjoy 20% restocking fees. In my opinion, you'd be better off looking on Amazon or ****'s. This company is a major let down.

We are truly sorry to hear about your disappointing experience. We deeply regret that our vendor dresses didn't meet your expectations and caused such frustration. We genuinely value your feedback, and I want to extend our sincerest apologies for the inconvenience and dissatisfaction you've encountered. We will pass your feedback along to the vendor of those dresses since they are not our brand but a third-party designer.Your detailed feedback regarding the cancellation process, and overall experience is important to us. We take your concerns seriously and will use this information to enhance our services and product offerings.Regarding the return policy, I understand the frustration caused by final sale items but that is why we have warnings indicating that the dress you're purchasing is a final sale item and cannot be returned. Maybe next time if there ever is one.