ComplaintsforCTS Coatings
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contracted this business and the owner, ************************** to paint three bicycle springs. Two springs were to be painted yellow and one was to be cerakoted a grey color. I physically delivered the three springs to him. After one week, I was told the springs were ready. When I arrived, he had cerakoted all three springs. I pointed out the issue and he apologized, assuring me that he would order the needed paint and fix the two springs. I left that day with one spring - the one was correctly coated. It's now been over three weeks since my second visit. During this time, I have texted and called **** numerous (over 10) times to get an update on the springs and when I can retrieve them. He has not responded to me and it's clear that he does not intend to reply. **** has my property and is now illegally holding on to it. I need to get my property back or be compensated for the value of the two springs, which is $240.Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Hello,
I was able to resolve the matter by visiting the business today. The owner was apparently on vacation the past two weeks and not checking his voice messages or texts.
Please close this complaint. Thank you for your help.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.