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Business Profile

Medical Records

Breast Imaging Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Records.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i went to 6/26/2023 for a mammo which i go yearly . i walked in today and got a bill from 8/28/20 , 3 years ago !!! i never recieved in mail , the girl up front said it was never mailed , i have 2 ins so i should even get a bill . you cant read their statements correctly..: cant tell who paid what and who knows after 3 years !!!! my dr ordered a ultrasound as well and rude tech stated they arent doing that today which they are overriding my Dr . not a way to run a business . ive gone to this location for years . always nice , etc but today i left steaming mad. i have a email into dr that reads mammo . apparently according to front office girls , this is the only mgr .will not be returning to this location or mammography specialist ever again ! waiting on answer for these ? . but what a crappy day this office makes

    Business Response

    Date: 07/20/2023

    you were never a patient of this facility.

     

    thank you

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been a patient of ************************************, a gynocologist, for 35 years. *************** referred me to ************** and Breast Imaging Specialists. I went for annual mammogram. They started pushing me to have dense breast tissues ultrasound imaging. I started doing this every other year. First time I paid up front as they said insurance would not cover both mammogram and ultrasound. Then I went annually and paid at check-in whatever they stated I owed. I received no bills in the mail. In Oct 2022, I received statements for 2016, 2019, 2021. No previous billing had ever occurred from them. 2016 showed they applied insurance. I sent them my HSA card # to pay the balance of 2016. They did not apply payment, nor did I receive any receipt. I attempted to call the office and they referred me to billing. I tried to stop by the office and they rudely gave me a yellow sticky with the email address for billing saying they don't handle it at the office. I sent and email and asked someone to call me. I have received no response, either call or email. 2021 shows no insurance applied. I sent a copy of both insurance cards, and the statement does not reflect any adjustment to the bill for insurance application. I have no way to discuss these matters with anyone. How do I resolve these billing and payment issues with no direct contact?

    Business Response

    Date: 06/19/2023

    This is a fraudulent complaint.

    Information will be forwarded to BBB to show this is a false complaint, filed maliciously and falls under LIBEL

  • Initial Complaint

    Date:10/06/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an outstanding balance of $157.90. On 9//9/2022 I purchased and mailed them a postal money order for the entire amount via USPS Priority mail. Tracking number:*************************** According to usps tracking they received my payment the next day 9/10/2022. At this point I thought everything was paid and went on my merry way. On 9/28/2022 I received a letter from the biller of this office, dated 9/22/2022, telling me that I have an outstanding balance of $157.90. I immediately went to the office to let them know that I had sent payment on the 9th and was told by the receptionist to contact the biller via email. I immediately went home and emailed the biller a copy of my receipt (the top portion) of the postal money order, a copy of my receipt showing the tracking number, and a copy of the tracking history showing that my payment had been delivered. The response I received from the biller on 9/29/2022 was that payment had not been received and that I still had/have a balance of $157.90. On 9/28/2022 I also initiated an investigation into the postal money order through the postal service to see if it had been cashed. My money order was cashed on 9/12/2022. All of my evidence is attached.

    Business Response

    Date: 10/27/2022

    Business Response /* (1000, 5, 2022/10/12) */ Thanks, We responded to your proof of payment sent by email within an hour and told you we applied the credit to your account. You have a name duplication in our system which meant anther patient was credited your payment but that was fixed. This was explained in the email. Your complaint was long resolved. Not sure why this is being posted a week after resolution

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