![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSouth Bay Auto Body & Parts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was involved in an accident where I was not at fault. The at fault parties insurer was USAA. Carstar was recommended by USAA. There was a delay and Carstar needed to keep my car for an additional week on 10/21/22. Although ****** (a Carstar employee) assured me that he submitted all the paperwork USAA requested, to extend my rental - he did not. He also assured me that ******* would 'handle' any charges if there was a delay with USAA. I received a demand for payment on 4/24/23 for $459.90 from the rental company, Enterprise. I have been communicating with ***************** at Carstar who has provided me with paperwork showing that the extended work was covered by USAA. However, since ******* failed to submit whatever paperwork was required for my rental - I am potentially being sent to collections. They are failing to communicate and correct their error, although they've admitted to it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.