ComplaintsforPharaoh's LLC
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Complaint Details
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Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Sunday, October 1st, I used the "Cut" application to find a ****** near me for a haircut. I found ****** who is a "master ******", I made my appointment and followed his instructions. Soon after he messaged me, and after some back and forth I decided I was not going to pay another $30 for his "after-hours fee", (which was well before my appointment: 7 pm) I requested the refund and cancelled the appointment. He acknologed but did not comply, this ****** argued with me about the times insisting that I was a no-show and that I made him wait, though in the texts clearly, he knew I requested for the appointment to be cancelled. Furthermore, his "after-hours fee" doesn't display the times, yet the times on the front page read "Sunday 8 am - 8 pm" yet my appointment was at 7 pm so I shouldn't have been charged a fee regardless for their failure to report proper business hours. I request help to either know if I made a mistake or if I'm correct and should recieve a refund. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.