ComplaintsforBearsun
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Complaint Details
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Initial Complaint
02/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Reaching out to the BBB for a resolution of a refund for this purchase was made on September 6th, 2021 item was supposed to be released in December of 2021 then moved to January of 2022 without notice. The item was shipped and delivered on February 25th, 2022. But Items that were supposed to be shipped were not there I got shipped an incomplete order and no note stating anything about the order. Item a bear plush was supposed to come in a custom bag, a medal, sticker, patch, and a custom illustration print I only received the Bear plush, the illustration print all folded up, and a towel that wasn't what I ordered. This Item was also removed from the online shop suddenly without notice. I reached out to the merchant for a refund on the order back in January because I couldn't wait anymore for it since it was a Christmas gift but I never got a reply anywhere I emailed and contacted all social media and nothing from them. I just want a complete refund for my order because I didn't get what I ordered and took longer than originally promised to be released.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.