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ComplaintsforTire & Wheel Zone
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Complaint Details
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Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a set of rims from Tire And Wheel Zone around February 2022. I began having a shaking problem February 2023 I took my truck to them to check it out. The mechanic/Owner told me the rim wasn't any good after placing it on a balancing machine. I didn't have money for new rims so I waited until September ******** I took it to him because the tire was shaking to bad while driving on the freeway. He said that they do financing with his company. I asked him what do I need to do. He said that I just needed a bank account. I asked him why, he didn't inform me that the ********************** would be withdrawing funds from my account every month for $198.00 until the balance is paid of $1598.00 I was approved for new rims. He sold me new rims and removed the existing rims from the vehicle. I took the rims to ***** One Stop Auto Wheels and Tires, They ran 2 test on the rims and determined that there wasn't any problem with the rims. They mentioned that it must have been a tire issue and balancing issue and not a rim issue. I contacted Tire and Wheel Zone in Madera and asked if I can return the rims because I've only had them for 6 days , they said No!I contacted The ********************** to cancel the contract and they said that they will start the process and will have someone contact me in the next 3 to 7 business daysBusiness response
10/18/2023
The reason we don't make a refund unless the issue is with a product is because the warehouse where we purchase the wheels from don't take returns once the wheels or tires have been mounted and installed. Also financing can't be processed without her knowing because snap finance sends a text on spot for a e-sign whenever a invoice is made which clearly states how much money will be withdrawn from her account and how fast she can pay without any interest.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.