Additional Information for U.S. Rack

• U.S. Rack, Inc.

• Mr. Christopher Green, Owner
• Ms. Stephanie Green, Office Manager
• Ms. Sandra Tripp, General Manager

Principal

• Mr. Christopher Green, Owner

Customer Contact

• Ms. Sandra Tripp, General Manager

Primary is Central Valley of California

Secondary is all of North America

• 93636
• 93637
• 93638
• 93639

• Credit Cards and checks

• 1. If theproduct shipped has missing or defective components, U.S. Rack may firstsend the customer new components to solve the problem. If afterreceiving the replacement components, the product is still defective,the customer may call and request that U.S. Rack schedule a returnpick-up of the product. After the product has been returned and shown tohave a significant defect, the customer will be refunded the entirepurchase price including shipping.
  
  2. If customer wishes toreturn the product for reasons other than a mechanical defect, for mostproducts the customer may call and request that U.S. rack schedule areturn pick-up of the product. After the product has been returned U.S.Rack will refund the customer's purchase price minus the standardshipping charges listed on www.UPS.com or www.fedex.com for bothdirections and minus a 15% restocking fee to cover processing, handling,and repackaging costs. U.S. Rack may also deduct the fair value torepair any damage to the product not caused by U.S. Rack.
  
  3.All U.S. Rack products are packaged and shipped in excellent condition.Although U.S. Rack products are metal, in rare cases structural damageaffecting function can occur during shipping. Products such as our heavyduty truck racks that are custom made or made to order are notreturnable except for mechanical defects. In the case of mechanicaldefects or damage during shipping U.S. Rack will be happy to replacedamaged components free of charge and ship via ground. Cosmetic damagesuch as scratching occurs more frequently during shipment. Such minordamage is beyond the control of U.S. Rack and U.S. Rack cannot beresponsible for it. Luckily, such damage can usually be remedied byrubbing or by applying black touch-up or spray paint. A request forreturn because of cosmetic damage is governed by paragraph 2.
  
  4.When products are shipped by freight (common carrier) products aregenerally shipped to commercial addresses in commercial areas based uponthe freight company’s determination. Special services such asnotification calls before delivery, providing a truck with a lift gate,re-delivery, and especially delivery to residential addresses areavailable for an additional charge. If the freight company deliverssuch services, the customer alone is responsible for those charges, notU.S. Rack. We will order the services that the customer tells us areneeded, any additional charges that may later be required will becharged back to the customer.