Business ProfileforManhattan Beach Toyota

First and last-would be never go back to this scam theme dealer with a bunch of liars at this Manhattan Toyota.
Making long story short, the car was in the transit at the time, as required, I had to make a deposit of $500.00 dollars in order to hold the vehicle in 48 hours in my name "otherwise, it would be sold to other buyer and this deposit is refundable." (I was told by dealer)
I did the process buying online with the trade in. As required and instructed. I sent in a copy of driver license, VIN number of the trade in, insurance card of the trade in, and a bunch of pictures of my vehicle for the valuation on my trade in. Then few days later I got an offer from dealer saying: that deal will be valid until Jan 10, 2022 from Cristina Morals - Personnel Internet Manager.
Also I got an offer from Carol Gutierrez also is an Internet Manager, which is at much higher cost in comparison to the one from Cristina Morals.
More than a week later, the vehicle arrived at the dealer, I got a call to come in to sign the final paperwork and pick up the car. At busy at work I could not be able to come right away. So I made an appointment to come in two days later. The day before I came in, I made a call to Cristina Moral to make sure that everything is correct. Could not be able to reach her, so I left a message to confirm the time I come in and the price that I got from her is correct. About an hour later, I got a call from Carol, she told me that do not call Cristina Morals, just call her if I have any question and whatever it is offered Cristina Morals, she will follow thru with it.
Next day, after off from work at 4:30pm on Jan 8, 2022 - I drove straight to the Manhattan Toyota with intention to finish the deal (turn in my vehicle, signing the paperwork, and pick up the car that I had been waiting for).
Here was where the scam begun surface. I met Nathan, (he was the only one - an honest person in the dealer I met in that day at Manhattan Toyota.) He was nice, friendly, and warming. We greeted and he took me to the car, we took a drive test, then he took me to his desk for the paperwork, as the offer on my paperwork I got from Cristina Morals - Personnel Internet Manager and his paperwork was not the same. He told me that he would not be able to change anything and asked me to see other manager.
As I was waiting, another person came to talked to me, then another person came. All of them very much the same. They said that they cannot sell the car at that price at the offer that I got from Cristina Morals. They said the offered price that I got from Cristina Morals - Personnel Internet Manager is just for making customer come in but they can sell the car at that price (MSRP price) even though, I show the paperwork that said: will sell the car to me at MSRP and it is good until Jan 10, 2022. However, they said that they cannot sell the car at the MSRP to me. They said: "The offered that I got from Cristina Morals - Personnel Internet Manager is just for making me to come in to the dealer."
So then I said: I just want 500.00 money back, so I ask them: "Would I be able to get my deposit back?"They said: they would give it back, but then kept dragging on something else and kept going one thing after another and going ... and would not mention anything about giving my deposit back. It was about 8:00pm, so frustration, worried that I may lost my 500.00 deposit, afraid that I would not be able to get up at 2:30 am next day for my work and may get a trouble with my boss, I gave up as they kept go on and on with none stopping.
I made a dumpiest mistake that was trusting at what this Manhattan Toyota said and offered - Making deposit, driving two hours right after off from work to this dealer. I thought that I would have been happy to buy a brand new car at this Manhattan Toyota dealer. But it is wasn't - I was scammed and robbed even though, there is no gun point to my head.
If you're a real gamer - this dealer is good game for you to play with as you come in to play a game then leave with no intention to buy anything. But if you're hard working people with hard earn money, and really looking for a car to buy, and specially, if English is second language to you like me - you should stay away ... STAY ... AWAY ... from this Manhattan Toyota. They would not put the gun to your head, but they always have a way to scam and rob you. They're liars, scammers from top managers down to sale men.
• Cristina Morals - Personnel Internet Manager
• Carol Gutierrez - Internet Manager
They're just are the liars and scammers - Manhattan Toyota is just a place with a bunch of liars and scammer with nothing else, but waiting to lure you in (on the web or in person at the dealer) to rob and steal any money from you. I wish that I would be able to report it to BBB, but I could not because I was voluntary to sign the deal off while I was afraid and frustrated. I was the victim, and it is painful to lost a lot of money to these scammers. Just want to alert everyone who intent to go to this dealer be stay away or aware so would not became a victim.

To Whom It May Concern,
Manhattan Beach Toyota pre-negotiated a price for with Mr. Dang to purchase the 2022 Corolla Hatchback. He drove 100 miles to purchase it because we had the best price. Mr. Dang was told before he came that we could not honor MSRP because the vehicle was rare and he agreed to the price, we actually have it in writing in email texts between him and Carol, the Sales Associate.. When he arrived at Manhattan Beach Toyota he wanted to renegotiate the deal. We told him not to buy the car if he was unhappy with the terms of the deal but he insisted with the Finance Manager Michael ******* that he was happy. He had agreed to pay 28,394 for the vehicle in writing. We offered to return his $500 dollar deposit and cancel the deal. No one was dishonest with Mr. Dang. We were very clear about the terms before he drove to the dealership.
Sincerely,
Alison Lent
Customer Relations Manager

It's too bad to see Manhatran Beach Toyota denied twhat they did. I know that I would not be able to get back what I lost on this scam. I just want the customers aware and do not make any deposit, do not believe nor trust on anyword, any offer from anyone or paperwork from MB Toyota to you. Or you would become a victim like me.
I want to upload a paperwork that this dealer offered to me, so every one can see how their words against their works. But there is no option to do that.
The custmer should beware and know their words are against their work here in Manhattan Beach Toyota.

Dear Better Business Bureau,
I would like to forward the emails between the Sales Consultant and Mr. **** to show you that we clearly stated before he drove all the way here that we could not give him the price he wanted. We have a tool called roadster that customers can go on to create their own deal but it clearly states that vehicle prices are subject to change and he knew before he came in what the price we were giving for his trade in and what the price for his new car would be. I will be forwarding 3 separate emails.
1) .From: Carol Gutierrez
Sent: Saturday, January 1, XXXX X:XX PM
To: *********@rocketmail.com
Subject: RE: RE: RE: RE: Your Corolla Hatchback at Manhattan Beach

Thank you Billy,

Your Tacoma is worth between $33,000-$35,000. We will have to see it of course. We cannot sell the Corolla Nightshade at MSRP unfortunately, this is the only one we have coming.

I based the taxes from HESPERIA, CA is this where you live?
Carol Gutierrez
Internet Manager
XXX-XXX-XXXX Direct Line
XXX-XXX-XXXX Cell

2) Yes, it is refundable and I will honor the price that I gave you once the vehicle arrives. We cannot sign any paperwork yet because the vehicle is not here yet. The deposit will only help you get the vehicle when it arrives.
Are you going to be paying for the new corolla with your trade in ? or are you thinking on financing the Corolla ?
We will need copy of Driver's license and insurance
MSRP (STICKER PRICE)
$26,394
MANHATTAN BEACH TOYOTA PRICE
$28,894
SALES TAX (7.75%) HESPERIA, CA
$2,246
ESTIMATED REGISTRATION & FEES
$545
TOTAL PURCHASE PRICE
$31,685
Carol Gutierrez

3) This was clearly stated on the email you forwarded to me and on the email that Carol sent you on Jan 1st she clearly stated we cannot sell the vehicle at MSRP, as it was the only one we had coming in. Please see below.

* Price (or net cost) after applying any manufacturer rebates and dealer discount. This price does not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge. Additional taxes, registration and license fees may apply for out of state purchasers based on their registration address. Taxes are estimates. The dealership will help determine accurate taxes prior to delivery. Fuel Economy values are estimates and based on 2022 model year EPA mileage ratings. Use for comparison purposes only. Your actual mileage will vary, depending on how you drive and maintain your vehicle, driving conditions, battery pack age/condition (hybrid models only) and other factors. Click the price details link to view detailed pricing breakdown.
While Manhattan Beach Toyota and Roadster try to make sure all information posted here is accurate, we cannot be responsible for typographical and other errors (e.g., data transmission) that may appear on the site. If the posted price (including finance and lease payments) for a vehicle is incorrect, Manhattan Beach Toyota and Roadster will endeavor to provide you with the correct prices as soon as we become aware of the error. In the event a vehicle is priced incorrectly, Manhattan Beach Toyota shall have the right to refuse or cancel any orders placed for the vehicle presented with the incorrect price. In addition, vehicle prices are subject to change and all vehicles are subject to prior sale and may not be available when you are ready to purchase.
As stated previously, the Finance Manager told Mr. Dang if he was unhappy he would refund his deposit and cancel the contract. He told him that he was happy and wanted to purchase the car.
Sincerely,
Alison Lent
Customer Relations Manager