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ComplaintsforWG Property Management
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Complaint Details
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Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The porperty management company did not ***** a tour of the home after releasing the keys. The property management company began refusing contact with me. The company did not honor our contractual agreement. The company used our deposit to do upgrades on the house rather than actually repair damaged or misused material. This company has refused to communicate and gone silent when asked about charges. This company utilized our money in an unfair manner.Customer response
05/03/2023
I am rejecting this response because:
The master bedroom screen was in the garage since being given the keys. It was too small to even fit the master bed.
Blinds were broken and not working when provided the house (guest bedroom)
I requested a tour of the home and never received it. The property manager also has many complaints on their business claiming this continued bad behavior with tenants and the money.
I have documentation of everything and plan on seeking a civil suit in court if the business does not acknowledge they are treating good tenants unfairly and are adding charges to our bill that were outside of our control when we received the home.
The property management company has a bad reputation and we gave them a chance because they are nice people and the home was great. We were fair and I spent HOURS cleaning and touching up the home to pay RESPECT TO ANITA AND HER BUSINESS.
This was unfair and hurtful to our finances trying to take our hard earned money. I pray WG property management acknowledges this mistake and honors the contract and noted issues with the home.
It is illegal to not provide a tour when I requested the tour according to Civil Code 1950.5(f)
The landlord must perform an initial inspection as described here if the tenant requests it, but cannot make an initial inspection unless the tenant requests it
I have written documentation, not texts to prove my request with an official WG property management form.
If the landlord has a text of me rejecting a tour, please provide it in your response.
Customer response
05/21/2023
I am rejecting this response because:
I believe we arent getting anywhere. Seems business owner is getting offended of facts on their ****** Reviews.
My request is, can we have the money oaid to the handyman for the master bedroom repaid? A simple middle ground as that was definitely not **. That screen was sitting in the garage since we acquired the house.
Otherwise, I have the paper you sent me for the visit and that is an official document that you provided.
Did you not receive it in your drop box with the keys? I added it with the keys. If you dont have it, I have a copy if youd like it.
I say lets just squash this and settle on the master screen door. That wasnt us, with all due respect Anita. Im not attacking you, you stopped communicating with me so I went this route. I have no ill will toward you and I think this is fair, the screen door
Business response
06/13/2023
This complaint was resolved with the tenant. In his last response he said he wanted to be paid back for the installation of the master bedroom slider screen.My owner agreed and we sent a check to the tenant to compensate him for the screen.Anita **********WG Property Management************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.