Customer Reviewsfor1st Light Energy, Inc.

I ordered and paid for a service call back in April 2024. A month later, the service call was cancelled and rescheduled and when the 2nd date for the service call was here, the service represented had to cancel the service. The company required that I pay in advance, so I sent them a check to their headquarters in *******, **. I have called twice to get a refund but still nothing.Do not do business with this company.

October 2019, we purchased solars from 1st Light Energy. Since then we have had a few issues, with the capping of the solars etc and after months of arguing the issues were finally completed. Since November 2022, we have had massive leaks in our home; after calling several roofers, it was agreed that the problem stems from the way that the solars were bolted down into the roof. An agent from 1st Light came in early December 2022, who confirmed that our brand new roof is damaged from the way that the solars had been installed. Since then, rain,sleet, and snow have caused the damage to our roof to worsen, spreading down the ceiling, bay window and window sill of the interior. They have set up 2 appointments with us, but each time no one showed up to take the solars off so the leaks can be repaired. The leaks have gotten to the point that the interior wood has rotted and mold is beginning to spread in between the rafters! 1st Light guarantees their work and had agreed to pay for the roofer cost. However, they NEVER Show up and we have had the roofer on stand by each time! Furthermore,the damage to our window, wooden window sill and ceiling should also be repaired, at 1st Lights expense, as well as the mold completely removed from the rafters, so that our home could be safe again. My husband, myself, our 2 children and my 83 year old mother who have lived in the home for 17 years should not be exposed to this health hazard any longer!

The panels 1st Light installed on my roof have never worked. They did an analysis on my system and determined that my panels are producing at 50% capacity. Their suggestion to get the panels to work is to cut down hundreds of trees on OTHER PEOPLE'S property to reduce shade. Clearly this is something I can not do. 1st Light is a scam. Their product does not work, and their warranty is a joke.

First problem, a sales person will sit down at your table and talk about a "call home" feature if your solar stops working, they'll know and notify you. Only that's a lie, because when it stops working and I catch it after a few months, I bring it up to them, and am told "it's my responsibility to monitor.Second problem, I purchase a 40k dollar system that had a hardware failure in less than 5 years, and I have to pay $250 to get them to come out and diagnose it. Once they determine it's a hardware failure, I ask if the service fee is refunded. No, the warranty replacement doesn't cover their time and work. Except I bought a 40k dollar system that isn't good for 5 years, so you should probably stand behind the product you're selling.Bottom line, look elsewhere. They don't stand behind their product or their sales promises. I'm out 3 very expensive months of solar coverage at this point plus $250 to get them to fix it. There are too many companies in this game to put up with this.