![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMarina Del Rey Boat Rentals
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Dear ***/*****,I am writing to formally lodge a complaint against Fiji Way *************** operating under the name "Marina Del Rey Boat Rentals," and its owner, ***********************. I have experienced severe dissatisfaction and concern regarding the business's practices during my recent interaction with them.On August 5, 2023, I engaged with Marina Del Rey Boat Rentals for a boat rental service. My experience revealed a series of deeply troubling practices that necessitate your attention and investigation.The staff employed by the business exhibited extreme rudeness and a dismissive attitude, which raises questions about the standards maintained by the company. It is evident that such behavior is condoned and even encouraged by the owner, ************************Furthermore, I observed a consistent pattern of unethical conduct. This includes instances of extortion and disregard for consumer rights, which was also experienced by many others as stated in their reviews on platforms like Yelp. In my particular incident, I was penalized with a $1,000 deposit forfeiture for allegedly venturing too close to the shore, despite my best efforts to maintain a safe distance. This arbitrary decision was made without legitimate cause or reason, as the owner stated to me that he would be penalized by the Lifeguards and incur fees due to our negligence. I contacted the LA ************************** and the Marina del Rey Harbor Master. On August 6, 2023, at 2:45 pm, the on-duty Harbor Master verified that there would be zero fees for the company if a Lifeguard were to ask the customer to pull back from the shore. This information contradicts the rules listed by Marina Del Rey Boat Rentals in their contract. I informed the Harbor Master that the boat rental company has been charging customers when the Lifeguard shows up, to which the Harbor Master confirmed that no such fees are levied by the Lifeguard. This raises concerns about the accuracy of Marina Del Rey Boat Rentals' claims, especially regarding the 500-yard limit, which is legally defined as 300 yards. The owner's insistence on retaining the deposit, regardless of the circumstances, is an egregious act that highlights a lack of integrity. The contract's policy of holding customers accountable by forfeiting their deposit if a GPS or Lifeguard determines their boat is too close to the shore appears inconsistent with the information provided by the Harbor Master. This raises questions about the company's practices and the accuracy of their contract's terms.According to section 17.12.470 of the Los Angeles County Code of Ordinances:No person shall operate any vessel within 300 yards of the shoreline of any beach regulated by the Part 3" I was not breaching any law. Not to mention, the 500 yards stated by the rental company is misleading customers, potentially enabling the company to exploit various scenarios to unjustly collect money from clients.Another reviewer noted a similar incident of extortion where their credit card was charged thousand of dollars because of unproven claims of damage to their equipment. This type of behavior is reported time and time again for various infractions, leaving each customer feeling scammed and abused. Enclosed with this letter are copies of relevant reviews, supporting the allegations raised against **** Way *************** and ***********************. These reviews, along with my own experience, emphasize a concerning trend of mistreatment, unethical practices, and an apparent willingness to exploit customers.I earnestly request your intervention and thorough investigation into the matters outlined above. My expectation is that this business be held accountable for all its illegal practices and unethical behavior, especially as the two-page contract provided to us contains practices that are illegal in ********** for deceptive practices, mistreating customers, or violating consumer rights.I appreciate your attention to this matter and anticipate a prompt response regarding the course of action to be taken.Sincerely,************************* **************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.