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Complaint Details
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Initial Complaint
09/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was a member until today. I opted to cancel my membership because my current order has not arrived. It's been over a month since they shipped my order and now it's also impossible to track my order as USPS says it's in transit as it's been in transit for over a week now (somewhere along the way I can't see the cities it's been bouncing around to). It is impossible to contact DSC customer service via telephone as they never pick up due to the COVID-19 pandemic and DSC never replied back to my email! I spent a lot of money on my latest order and have yet to receive the order! I'd like either a full refund or another order box be expedited.Business response
01/31/2022
Business Response /* (1000, 5, 2021/09/24) */ ***************************************************************************************************** Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear your box hasn't arrived. According to the tracking information, it should have been there by now. Please know, I've gone ahead and reshipped the box. Also, as a courtesy, I've issued a full refund. Please have this one on us. Thanks, ***** Consumer Response /* (2000, 7, 2021/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the quick reply back by DSC and them looking into my order. DSC is reshippng my order and apparently is refunding the full amount back to me as a courtesy. Time will tell if DSC refunds the spent amount back to my bank. I appreciate DSC's response and most of all I appreciate the bbb's help with this matter, thank you!Initial Complaint
09/20/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I called in to cancel my subscription a few months ago. Billing ceased for a month or two but they sent packages of products I didn't want or need. Then they stopped sending product, now they randomly began billing me again. This business has no idea what they are doing and now I have an overdraft because they randomly decided to begin billing me for products I do not receive.Business response
10/04/2021
Business Response /* (1000, 5, 2021/09/22) */ Contact Name and Title: ***** S. Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry for any trouble or confusion regarding your subscription, and please know I am here to help. I looked into this and saw that you had subscription, set to ship every 3 months, under the email ************************ which was successfully canceled. Upon further investigation, I discovered that you registered another account under the email *****@rzn8.com which was still active. Please know, I've gone ahead and fully stopped that subscription and issued a courtesy refund of $43.66 for your last box. That should reflect back to you in a few business days. If you have any questions, please email me directly at *************************** Thanks, *****Initial Complaint
09/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order of eye saver cream and razor blades charged for them August 20th 2021, but have not received. Reached out to the company, they indicated it was a Canada post issue. Reached out to Canada post and was told it needs to be felt with from the company, because it was three days past the supposed delivery. Contacted DCS august 31st, 2021 wondering where my item was. Wasn't given any direction. They won't refund or reshoot the parcel. So in happy with this company you cannot believe it.Business response
01/31/2022
Business Response /* (1000, 5, 2021/09/24) */ ***************************************************************************************************** Hey ******, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about the delivery trouble with your last box. As a courtesy, I've reshipped that box free of charge. You will be emailed tracking for that soon. Thanks, *****Initial Complaint
09/15/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
The cancel button. Doesn't work on thiwr website. I asked via email multiple times but they kept referring me to the website with same instructions and I followed all of the directions but when you hit the cancel button the website doesn't work. This is a *****Business response
01/31/2022
Business Response /* (1000, 5, 2021/09/24) */ ***************************************************************************************************** Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about the technical troubles you were experiencing and we are always here to help. We regularly test our website to make sure it's operating successfully. At this time, I'm not seeing any cancelation issues. I took a look, and you were successfully able to stop your subscription. As a courtesy, I've also issued a refund for your last box. Should you ever need assistance, we can be emailed at *************************** Thanks, *****Initial Complaint
09/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered from DSC- Dollar Shave Club for a present for my ********* They put me on an 'order again' rotation without my knowledge. The second order I never received, was unable to contact anyone for a refund and to this day not received any acknowledgment from them. Then this past month received a box from DSC again and my account debited. This purchase was to be a one time, one box ordeal. For a nice present. I have repeatedly called the number on my account relating to this company. They do not answer with a C Service person, just a recording. I do not wish to receive any more packages and wish to return the latest package (unopened) to the DSC and receive a refund for two debits from my account.Business response
01/31/2022
Business Response /* (1000, 5, 2021/09/24) */ ***************************************************************************************************** Hey There, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry for any trouble or confusion with your purchase. I took a look at your order, and it was registered as a reoccurring subscription during checkout. At anytime, you are able to stop that via your Membership Settings. While we don't offer phone support, we are also always standing by via email. As a courtesy I've issued a refund for the 2 extra boxes. You will see $111.36 reflect back to you in a few business days. No need to send back the extra products. Your subscription has since been canceled, so you won't be billed anymore. Thanks, *****Initial Complaint
09/14/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered an item from Dollar Shave Club, and they stated that the card was declined on their end. I provided proof of the charge to my bank account via a photo of the charge on my bank statement, and they are still refusing to either issue a refund, or send the item. I have contacted them numerous times to resolve this issue, but they keep telling me that they will send it to their tech team and get back with me. I have not heard ANYTHING from them each time.Business response
01/31/2022
Business Response /* (1000, 5, 2021/09/24) */ ***************************************************************************************************** Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry for the trouble with your order and please know I am here to help. While this issue does require some support from your card issuer/bank, I want to offer my assistance. I have shipped out your razor stand, and you will be emailed tracking soon. Thanks, *****Initial Complaint
09/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I joined the dollar shave club for a five dollar trial. I tried to cancel my trial, I was unable to speak with anyone due to the fact that they closed their phone lines. I sent them an email stating that l wanted to cancel. Then I noticed a 145.80 charge on my card the membership does not cost that much. I cannot begin to tell you how much in bounced check fees i am going to incur because of their mistake. I need them to immediately refund my money and cancel any further shipmentsBusiness response
01/31/2022
Business Response /* (1000, 5, 2021/09/24) */ ***************************************************************************************************** Hey ********, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about any trouble managing your account, and please know I am here to help. At anytime, you are able to adjust or cancel your subscription via the website. I took a look, and a large number of products were manually added, which is why your next box was so large. I see you were able to connect with a Club Pro, who canceled your subscription and issued a full refund for that box. Thanks, *****Initial Complaint
09/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been paying for a box every 2 months $20 a box. I have not recieved any razors from them in the past year. When i contacted them i get the same response. We will ship you 6 months free then blah blah blah. No razors at all. Then they just charged my account again yesterday. I want either my money back or all the products i have paid for and never recieved. Again this has been ongoing since september of last year.Business response
01/31/2022
Business Response /* (1000, 5, 2021/09/24) */ ***************************************************************************************************** Hey *******, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about the shipping troubles, and please know I am here to help. It's important to note that in agreement with our Terms of Service we do require a 30 day notice of any issues regarding your order. However, I see you were able to connect with a Club Pro, who replaced your 6 month supply free of charge. Thanks, *****Initial Complaint
09/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I told them I did not need more product and they charged me anyway. MANY other customers complain about this!Business response
01/31/2022
Business Response /* (1000, 5, 2021/09/08) */ ****************************************************************************************************** Hey ********* My name is ***** and I'm a Manager here at Dollar Shave club. I'm sorry to hear about any trouble or confusion managing your subscription, and please know I am here to help. Taking a look, your account was actually not under ******************* but instead was registered under *************************************** The account *************************************** had no adjustments made to it, which is why that box billed and shipped. As a courtesy, I've issued a refund for that box, and stopped your subscription. If you have any questions please email me **************************************** Thanks, *****
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Customer Complaints Summary
263 total complaints in the last 3 years.
34 complaints closed in the last 12 months.