ComplaintsforCorePower Yoga
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Complaint Details
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Initial Complaint
01/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was a satisfied member of CorePower yoga. I had a hip surgery back in October 2019 which caused me to initially freeze my membership due to recovery and being unable to perform yoga exercise as directed by my doctor. I spoke with multiple people from this studio and CorePower corporate about freezing my account, extending my freeze and eventually cancelling my account. Covid then hit and the studio closed. At one point I was charged even though their studio was closed. I received one refund on 5/24/21. This weekend I went online to review my bank account in preparation for the new year and thats when I noticed CorePower has been charging me $127 per month consistently since April of 2021. So 10 months of $127/month and 3 random charges for $15/month. Also, I was charged 9/28/20, 10/27/20, 4/29/20, and 5/10/20 for $127 each of those months. To be clear, I have not been in their studio since before my October 2019 surgery. I've gone in person to their studio, emailed and called them about this in the past. I thought this was all taken care of which is why this all came as a shock to me. It should also be noted it is impossible to get anyone from CorePower Yoga on the phone. It's been few and far between that I've been able to successfully get someone to speak with. It has happened, but not without multiple efforts. This is a wonderful service and I truly believe in the power of yoga. But they need to be more attentive to how they are charging their members. I worry there are many others out there being incorrectly charged because they are not paying attention to their bank statements and simply don't realize that CorePower never actually cancelled them. Please if you can help me get a refund for all of this I would really appreciate your help. I've attached a screen grab of all my charges. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.