Business ProfileforWoodberry Trading Company, Inc

I hope this message finds you well. I am writing to bring to your attention an issue I encountered with a recent purchase from Woodberry Trading at 37 Bridgehead Road. ******** and I am seeking assistance in resolving it.On 2/24/24, at approximately 12:30 PM, I made a purchase of a mattress and accessories from Art at Woodberry Trading at ******************. ********. Subsequently, upon arriving home, circumstances changed, and it became evident that I no longer required the mattress. Understanding the importance of promptly addressing the situation, I contacted Art at 4:15 PM the same day to request a refund.Regrettably, Art declined my request for a refund, despite the short duration between the purchase and my request. I expressed my intention to consider future purchases from the store, but unfortunately, the conversation ended abruptly without a resolution.This response is unacceptable, as I believe I am *********** a refund under these circumstances. I am disappointed by the lack of customer service and flexibility demonstrated in this situation. Furthermore, I am concerned that my reasonable request for a refund was denied without proper consideration.As a result, I am reaching out to the Better Business Bureau to seek assistance in resolving this matter. I am requesting a full refund of the amount paid for the mattress and accessories, which was processed using my **************** card. I believe this course of action is necessary to ensure fair and equitable treatment as a consumer.I hope that through your intervention, we can reach a satisfactory resolution promptly. I remain open to resolving this matter amicably and without further escalation. However, if necessary, I am prepared to pursue other avenues to address this issue.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,