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Find a Location

Emperor Tax Services has 1 locations, listed below.

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    Business ProfileforEmperor Tax Services

    Tax Enrolled Agent

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers both personal and corporate tax preparation needs.

    Business Details

    Location of This Business
    PO Box 1304, Martinez, CA 94553-7304
    BBB File Opened:
    3/6/2013
    Years in Business:
    17
    Business Started:
    6/19/2007
    Business Started Locally:
    6/19/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Business Management
    • Mr. Steve Shilling, Owner
    Contact Information

    Principal

    • Mr. Steve Shilling, Owner

    Customer Contact

    • Mr. Steve Shilling, Owner
    Additional Contact Information

    Fax Numbers

    • (925) 265-2252
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/14/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    We have been using ***** for about the last 10 years and did not have any significant problems until this year. I always schedule our tax appointment for the first Friday in February which was 2/10/23 of this year, and he has been really good about keeping that appointment. The real issue came after the appointment. Similar to other reviews, he is just non-responsive when you try to reach out to him. After our last appointment this past February the thumb drive he gave us did not have our taxes on it. My husband and I have been calling, texting, and emailing him to let him know so that we can have our tax information, but haven't received any communication. We were due to get a small refund for our state taxes and we would have normally had the money electronically deposited by now from the state but we have received nothing. I went to the ******************* website to the find my refund tab and it doesn't appear that our taxes have been filed, despite paying him for the service. Our family is extremely hurt and disappointed as he has been coming to our home for over ten years, trusting him with our personal information. It does not feel good. At this point we will file all of the necessary complaints and hope try to retrieve our money back from a service that he did not complete. We have paid him $200.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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