ComplaintsforMotel 6

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Checked into motel and had only been in the room for an hour when I discovered the massive amount of bed bugs on the bed. I went to the office , didnt make a scene or attempt to hinder the business in any way. I asked for a new room, when upon checking that room found more bed bugs. I returned to the office and requested a refund and was told that I would be charged a fee of $40 because I waited too long to tell them.

  Business response

  04/23/2024

  I apologize for those complaint. On my opinion, He gave you the wrong information because We does Every month pest control service and we are doing a better job for cleaning purpose. In addition, We already gave you that guest full amount of refund. Thank you for reaching me. please without any charge Remove of my complaint. Thank you

   

  Customer response

  04/24/2024

  I am rejecting this response because: several reasons, 1) I did NOT receive a full refund, 2) you can NOT get rid of bed bugs because you have a monthly pest service, and 3) you are intentionally ignoring a MAJOR health violation and causing harm to people and have no remorse whatsoever for doing so. Bed bugs do NOT stay in one place forever, they travel by means of hiding in people clothing, luggage, and other items. Then they wind up in peoples cars, homes, and work areas only to be carried away to infest other places. The bites that are caused by bedbugs hurt and itch, not to mention some of them can also bleed. As a responsible hospitality business owmer, it is not only your responsibility but your duty to ensure your customers health and safety are protected while in your establishment and claiming to be unaware or compliant within the guidelines of a standard pest control service is not only fraudulent and unethical, but also just plain ignorant-and ignorance of the law or any other guidelines does not mean that you should not be held accountable, in some cases even fined/penalized, possibly even closed for good.  As a business owner in the community you should be setting the example, not arguing with customers, deflecting responsibility or lying about your business practices, that speaks volumes about your character and integrity and to be blunt I do not like the fact that you wouldnt even give me a receipt at the time of check-in when I paid cash. That is, like many of your other business practices, unethical and questionable, and not wanting you or your business to continue to be a part of our town and community.

   

   

   

   

  
  

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