ComplaintsforEmmpor.fans
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am a senior citizen on a fixed budget who does not receive paper statements from my bank. Yesterday while looking at my bank statements online I discovered various charges via my debit card from 3/26/2024 until 7/29/2024 totaling $271.50 from Emmpor.fans. I did not recognize this company so I immediately looked it up online and found it to be professional advisors although it didnt say what they give advice about. I did not seek advice from them. I called the number provided on my bank statement and was told they were a streaming service. I did not sign up for this so I immediately canceled the service. Further investigation led me to streamentertainment.net. It shows I have an account under my email address. I am certain I did not sign up for this service because I have all of the services that I want already. I dont see how a streaming service and professional advisors are related nor do I know who received the money I was charged. I sent an email to emmpor.fans today seeking a reimbursement and telling them I was reporting them to BBB today. I have not heard back from them and dont expect to receive anything from them but I am reporting them to you to protect others from this situation. If you can obtain the $271.50 for me I would greatly appreciate it but if you cant at least others may be protected. Thank you, ***********************Business response
08/01/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Customer response
08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.