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            • Luxer One

              5040 Dudley Blvd McClellan, CA 95652-1029

              BBB Accredited Business

            Business ProfileLuxer One

            Mailing Containers
            BBB accredited business

            Contact Information

            5040 Dudley Blvd

            McClellan, CA 95652-1029

            Visit Website
            (415) 390-0123

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            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            32 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/20/2022

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            5040 Dudley Blvd, McClellan, CA 95652-1029
            BBB File Opened:
            9/21/2022
            Years in Business:
            11
            Business Started:
            6/1/2013
            Accredited Since:
            10/20/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • Luxer Corporation
            Business Management
            • Ms. Brianna Menicucci, Manager
            Contact Information

            Principal

            • Ms. Brianna Menicucci, Manager

            Customer Contact

            • Ms. Brianna Menicucci, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            32 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Luxer One is a package locker system used by residents to receive their packages in. Luxer One is purposely making it difficult for those that do not subscribe to their service to receive their packages from the provider (IE: ***, *****, etc) Luxer One is displaying a message on their screen telling the carrier to hold the package at their hub for those that do not subscribe to their service. They are, without permission, making decisions on resident's behalf on how their delivery should be handled. This is NOT their decision to make. If a resident like myself wants their package delivered to their door, this third party company is not the one to be in the middle and change that. This needs to be corrected, as all my *** packages are now being held at the *** hub because their system is telling the driver to do so.
            Read More
            Read 31 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jeremy H

            09/12/2024

            I am not sure if this company is losing contracts with buildings, but recently they decided to implement Ads within their mobile app and plaster weird media channels within their locker tablets. I think it's pathetic that a service I pay for wants to capitalize off the absolute need for users to open the application. Just improve your service, continue to win over buildings with your promise to provide package locker software, and improve upon what you have. This to me shows a white flag that Luxer is comfortable where they are as a company, or are flailing for the extra pennies they get from me as I swipe by some useless Ad for Hello Fresh.
            Read 5 More Customer Reviews

            Local BBB

            BBB of Northeast California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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