Business ProfileforCamping World of Menifee

On 10-30-2023, I bought a Jayco Travel Trailer from Camping World of Menifee. At the last minute, I decided to pay camping world $400 to tow my new trailer to my residents. I met with the lady in the finance department to finish signing all the paperwork. Her name is ***********************. ******* stated that she just added the $400 towing fee to the total of my loan with BMO Bank. I agreed to this. She also added $400 paid to Good *** for some kind of optional theft deterrent device which I never agreed to purchasing. Note: Good *** is affiliated with Camping world. This was just another way for *********************** to scam me out of $400 so she could get a bigger commission. Two days later, when I noticed this, I contacted *********************** and explained to her how she scammed me by adding this to my loan. I requested a refund due to the fact I never wanted to purchase this "optional theft deterrent device" in the first place. On 11-3-2023, she e-mailed me a copy of the Cancellation form and stated that she is taking care of the refund for me. I have been checking in with her weekly by e-mail asking when the $400 will be refunded back to loan. She e-mails me back stating that she will check up on it but never gets back to me about any updates. Note: I am currently paying interest on this $400.