![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGeanes Aesthetic Spa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i go to this place to do tatto removal and the owner of this spa make the session for me she end me up with 25 scares on my arm ishe told it need time to reheal i wait the time she told me about without me getting better then i go to dermotology that he told that its scares and it need special tretment and with all this scares i have a lot of daily pain and itchiness i go back to the facilty she said iam not responsibil for all this scares she told the people that train her and gave her the lic is responsible i contact them they give me in. writing that her and her spa are responsbil i contact her she is not answering and she run away from the problem so end up with all this scares and pain. and she or the people that they train her is not helping .the people that she is liciend from name tatt2away. and i follow all the instruction she told me to do from first day and scares still on my armBusiness response
03/21/2023
This gentleman was very forceful and told he was not a candidate from the beginning. He didn't care, and wanted his tattoo removed. He was also told the total of the removal upfront and agreed and then told me I had to provide a discount. I gave him a discount and he told me I had to do better; He was supposed to pay $700 he only pain $440. This was documented in the chart as well. I have also attached the consents he signed. This is the last part of the consent of which he signed:Of sound mind and body, I hereby release Rejuvatek Medical Inc (“RMI”) and the Tatt2Away Center ****** Aesthetic Spa (hereafter referred to as the “Center”) and any and all persons representing RMI and the Center. I acknowledge that tattoo removal comes with risks, including without limitation the Procedure Risks defined above, and that I fully and knowingly assume all such risks. I accept any and all responsibility for any consequences of my decision to have tattoo removal work done by anyone representing the Center in connection with any and all damages, claims, demands, rights, and causes of action of whatever kind of nature; based upon injuries personal or property damage to, or death of myself or any other persons arising from my decision to have any tattoo removal work done, whether or not caused by negligence of RMI or anyone representing the Center. I agree for myself, heirs, assigns, and legal representatives to hold RMI and the Center harmless from all damages, causes of action, claims, judgments, cost of litigation, attorney fees, and all other costs and expenses which arise from my decision to have any tattoo removal work done by anyone representing the Center. I represent and warrant that the above and following is true and correct.
I understand that I am responsible for any medical treatment I may need to receive as a result of getting this procedure. I accept full responsibility for these and any other complications, which may arise or result of the Tatt2Away procedure(s), which are to be performed at my request.
I have read, understand and agree to the above instructions and wish to proceed with the procedure described above.I also connected him with the company Tatt2Away for review, and they determined he did not follow protocol for the healing process. They were going to send him to their Dermatologist, however he was also being rude and pushy to them, so they decided not to help him.**** ******
****** Aesthetic Spa, LVN, OwnerBusiness response
03/27/2023
This patient was fully informed regarding the efficacy of our treatment, especially in light of his former, failed treatments by others. Nonetheless, with few, if any options, he reviewed and signed a full consent to proceed knowing the results may likely not be optimum. We remain convinced that the best tattoo removal system available is Tatt2Away, the best system designed to remove permanent ink from tattoos. The consents he signed states that he is responsible for his own care by any providers should he require it. As per the full consents he signed, I am not responsible for how he heals given he was informed prior to treatment, after treatment he was informed of how to care for the treatment, and he was also given printed materials and supplies for aftercare.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.