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Find a Location

Top Games US, Inc has 1 locations, listed below.

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    Business ProfileforTop Games US, Inc

    Online Gaming

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    585 Glenwood Ave, Suit 3, Menlo Park, CA 94025
    BBB File Opened:
    6/3/2021

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/10/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    The customer support team is commiting fraud and theft. They fail to protect people's resources and troops when their updates lock people out of there games. They were supposed to bubble my city on the 16th of March and did not until the evening of the 17th well after all my troops were killed or placed into the holy place and all my resources were stolen. Then they refuse to replace the resources that people spent real world money on and the troops the people had before the attacks on there city's. I have asked for there legal department address and phone number and they refuse to give me that information. I seek reimbursement for the stolen resources and the return of my troops which is the right thing any honest company would do. I also want the information of there legal department and the phone number to them. They allowed billions in resources that I spent real world money to buy be stolen from my city and allowed all my troops to be killed and all but 77 million of them to be put in what they call the holy place and they claim that giving back less than 1/10 of the resources ( less that 1 billion) is full compensation when it will cost me over 100 billion in each of the 4 resources plus close to 7 million in gems to retrieve my troops from the holy place alone, and that doesn't include the multiple billions that were stolen or the multiple billions it will cost to rebuild the 77 million troops that have to be rebuilt from scratch.

    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charlotte N

    1 star

    12/26/2023

    Evony is a ripoff. They have the power to cut you off on a whim. Their customer support is a joke. In a months time, my account mysteriously disappeared. I got lucky on getting the first one back in 2 days and intack. This time it's been 5 days, loss of 400mil power. ***** doesn't seem to care. I've reached out to them over and over but no results. They need to compensate me for time and money spent for nothing. RIPOFF!!!

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