ComplaintsforShopiOsx

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 11, 2024, I purchased from ShopiOsx a ******* Galaxy S23 Ultra ultra, lavender 512gb phone for the amount of $54.48. Since then I have not received the phone or true intention that the phone will be delivered. I have received a *** tracking label, however, when I contacted ***, I was informed that the phone has not been received from them for shipment. I've contacted ShopiOsx regarding the matter and was told that "the matter will be escalated to shipping department." The shipping date also keeps getting pushed up many times. I would like ShopiOsx to either send me my phone or refund me what I paid.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Ordered 2 items on the 15th of January 2024. Never got items. Only got a partial refund of ***** and they have ceased to respond to me. I'm still owed $128! I want a full refund and not various excuses. i'm hoping this isn't a scam, but I'm 99% sure it is. I would like a full refund.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sep 12 I ordered iphone 14 pro *** from shopiOXs.com for $312.48, and after following a link in the order confirmation email, I paid $312.48 to ***************************** through gosq.com, then I got another email to confirm that the order is processed, and the package is being prepared. I also got a *** tracking number. Then on Sept 14, I checked the status using the *** tracking number, and it stays at label created, so I sent an email asking when they will ship it, and got an response saying they will process it the next day also. I received more emails on shipping status update from ShopiOSx next few days, but the *** tracking number always shows "Label created". Then suddenly on Sept 23, I got an email from ShopiOSx with a **** tracking number for shipping status, and when I check the status with this **** number, it says the package is delivered to a parcel lock at ****************, ** *****. My address is **********!. So I sent an email to ask what's happening, and they promise to reship the package to the correct address. Then it starts again with a *** tracking number and stays at "Label created" for a couple days, then when I ask by email about the status and warn them to report this as fraud, I got an email on Oct 5 saying my order was refunded, but I have not received any refund from ShopiOSx. So till today 10/10/2023, no phone, no response and no refund.

  Business response

  10/23/2023

  A final decision has been sent to the customer via mail on 10/ 23/ 2023.

  Customer response

  10/25/2023

   
  Complaint: 20719406
  
  I am rejecting this response because:
  Here is the email response regarding the refund, "Upon reviewing our records, we can confirm that a refund was processed on 10/6 as per our system. However, please note that refunds typically take **** business days to reflect on the customer's original payment method.".
  However, I called my credit card company yesterday (Oct 24), they said they did not receive any refund credit from the seller, and my online credit card account did not show that either.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Delayed order processing. Lack of communication and lack of honest responses.Phone order with ***** next day. here it is 3 weeks later and still nothing has been shipped. A ***** label has been printed twice but never handed over. I was told it would be handed over on 8/7/2023 and as of 8/8/2023 it still has not. They will not respond to any inquiries in a timely manner and i advised then i wanted a call and that has been over a week.I cannot reccommend this company to anyone.

• Initial Complaint

  07/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  If I could rate this a zero star, I would. For now two weeks Ive been given the run around about two orders. The first one was on its way for three days straight. My driver was assigned every time and I even had an estimated drop off time. They went as far to have their agent give me a phone number!! Who never answered. I then asked for a refund and never received it. Now lets talk about the order that was finally sent out first via *** and a label was created but never picked up, then via ***** which then was delivered to a different address. I was sent an email asking if I wanted it resent out or refunded still no response after I answered! The sad thing is they were responsive and able to connect me at first to someone now we have a third party answering service. I would like my refund for both orders, today not in 2-4 business days that was up awhile ago. -very disgruntled customer #iosxmclle #iosxjztie Nothing has come out of it but headache, stress, wasted time, and loss of money. The text updates just got my hopes up and kept me at bay from calling and emailing them until I realized nothing was matching up or aligning

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This my first time ordering from Shopiosx and my order number: iOSxLE1MB. I placed an order with them on July 9, 2023 and i didnt received my phone on 7/22/23. They tracking number the give me for ****** ************ to track. They reshipped my package on July 24, 2023 using **** tracking number: ********************** to track but i cant track it. My package is to suppose to by arriving 7/28/23 but i have doubt that i wont receive it tomorrow. They didnt update my tracking so i contacted them. They will response something but sometimes they wont. It is hard to get in touch with them. I wrote them a letter and sent it thru the mail. They amount i paid is $135.00 with a 200off coupon. I just wanna them to provide me with a real tracking number so i can track it. I still wanna my package but they are giving my problems on my first order. I know they are having delay but it is 3 weeks since i havent received my package.

• Initial Complaint

  07/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order back in 2022 that I then had to cancel and re-order for more money because apparently the company doesn't give refund after one year. I still haven't received the product and it's over a year later. You can't get ahold of anybody on email or the phone number listed. The chatbot has stopped responding to my messages all together. The item now is listed as being shipped but the tracking number associated with it is for a different product that went to an entirely different state. Order #iOSxDT7HB

  Business response

  08/04/2023

  We wantedto address the issue you reported regardingyour order. According to the tracking information provided by **** your ORDER has been delivered to the address you provided.We have also provided the Better Business Bureau (BBB) with documentation supporting this. To verify the delivery status, you can visit UPS.com and enter the tracking number:1ZY727210303598007. It will verify that your order has indeed been delivered. We understand that you reported the issue with your order after waiting for over ayear. Unfortunately, our 100-day satisfaction guarantee does not cover orders exceeding$100. We apologize for any inconvenience this may cause. If you have any further questions or concernsregarding your order, please feel free to reachout to our team via email at *********************************** by phone at **********, or through our live chat service. We are here to assist you. Please note that we have also provided theBBB with the necessary documentation regarding your case. Thank you for your attention to this matter.
  *****************************

  Customer Care Advocate & Shipping Department 

   

• Initial Complaint

  07/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have not received ANYTHING and I CANNOT track my package with the tracking numbers given to me. This is literally why I didnt want to make the payment. So far this has not been a good or transparent experience.I have received fake tracking numbers on 3 separate occasions. I am highly disappointed.I have sent lots of emails, I tried to call every day for almost 2 weeks. I have to tried to chat. I posted on their social media. Nothing has changed.

  Business response

  07/15/2023

  I am writing to inform you that your recent order is currently on hold due to a late payment. As a valued customer, we want to remind you that when you placed your order, you agreed to be placed on a payment plan instead of paying your balance in full. According to our records, your initial packagewas scheduled to be delivered this past week. Your tracking numbers is 420954049102969010386225287516

  However, due to the delayed payment, youraccountaccrued late fees. We have providedscreen logs to the Better Business Bureau (BBB) which clearly show the tracking number on our ***** account, confirming that it is valid. All tracking information you received is scanned in from our ********** warehouse. Rest assured that your order will be delivered this upcoming week, as it currently shows as in transit. We understand the importance of timely delivery and apologize for anyinconvenience caused by the delay. In addition, please note that we have also provideddocumentation to the BBB regarding your payment plan. We take great pride in our commitment to transparency and customer satisfaction, and we want to ensure that all parties involved have access to accurate information. Furthermore, our records indicate thata number of our team members have assisted you during the past week. We are dedicated to providing exceptional customer service, and we appreciate your patience and cooperation throughout this process. If you have any further questions or concerns regarding yourorder, please do not hesitate to reach out to our customer support team. Weare here to assist you and ensure that yourexperience with us is a positive one.
  

  Customer response

  07/16/2023

   
  Complaint: 20324594
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

   

  I just received another tracking number this evening that doesnt work. And I didnt pay because the original tracking number I received didnt work.  I am honestly at a loss at what to do. They sent me a different one earlier today with no delivery date. What am I supposed to believe?

  Business response

  07/17/2023

  Hi *****,
  Over the past two weeks, several members of our team have been actively assisting you to ensure a smooth and timely delivery of your order. However, it is crucial for you to understand that any delays in payment can directly impact the overall processing and shipping time of your order.
  In light of this, we strongly recommend enrolling in our autopay feature for your upcoming payment. By doing so, you can avoid any potential late fees, as we noticed that you were charged nearly $10 for late payment on your recent transaction. It's worth noting that your payment was due on 7/9, while the ship date was scheduled for 7/11. Unfortunately, your payment was received after the due date on 7/10.
  We hope this clarification provides you with a better understanding of how delays in payments can affect the overall order process and delivery time. 
  I would also like to inform you that  ***** from our team has already reached out to you via email regarding this matter today. However, it seems that there may have been some miscommunication, so I wanted to personally clarify the situation.
  
  Your order was initially delayed due to a failure to make a payment of $42 on your balance. As per our records, you are currently on a payment plan, and there is an upcoming payment due on 31st July 2023. Please ensure that this payment is made promptly to avoid any further delays.
  
  In addition, we have taken the liberty of providing documentation to the Better Business Bureau (BBB) to support our case. This documentation includes the tracking details, which can be verified on USPS.com. It is important to note that your tracking number is assigned to ***** not *** as you originally believed.
  
  It is crucial for us to emphasize that any past due balances or payments on your account will inevitably cause delays in the processing and shipment of your order. Therefore, we kindly request that you settle the outstanding payment as soon as possible to ensure a smooth and timely delivery.
  
  If you have any questions or concerns regarding this matter, please do not hesitate to reach out to us. We value your satisfaction as a customer and are committed to resolving this issue promptly.
  
  Thank you for your attention to this matter, and we appreciate your cooperation.
  
  Sincerely,
  ************ 
  Customer Care Advocate

  Customer response

  07/18/2023

   
  Complaint: 20324594
  
  I am rejecting this response because: this was today. It has not moved since yesterday. All they do is create labels and not send items. This is bad business. This is EXACTLY why I did not submit payment the first time. They created a label and then nothing. They have in fact created several labels. You wanted me to pay you but will not send me tracking info that WORKS. By the time my next payment was due, I should have ALREADY received my items.  They have never moved. And still havent. Weeks later on a 2 day delivery.  This is bad business no matter what you say.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on shopiosx of 2 iphones on June 26th 2023, we are on july 12 and no sign of that order. Its been a hassle with this company and at this point im done. I have received over ten dfferent tracking numbers, countless emails stating they would fix the issue but never did. I recently got a tracking from *** that was supposed to arrive today (July 11th), i noticed something was funny when the tracking number showed reschedule delivery requested. How is that possible, i cant do that. I get an email from *** cause i signed up for notifications on this tracking thinking it was mine, the *** email stated carbon neutral shipment status changed, showed up a different address, wasnt my address so maybe they gave me the wrong tracking number or i was scammed. Called ***, that most def wasnt mines, i told the representative my name and address and guest what, neither of them was connected to that tracking number. This company is bad for business and is out to get your money, customer service has to be bots, i don't know how they are getting good reviews on trustpilot but nope. Stay away

  Business response

  07/11/2023

  Firstly, we would like to inform you that wehave submitted documentation to the Better Business Bureau (BBB) from *** that clearly shows the address you provided us with. We take pride in our commitment to delivering only authentic and factory unlocked products. Rest assured, the products you ordered are genuine and meet all the necessary standards. Furthermore, we understand that your orderdid not meet the requirements for your requested shipping method. However, as agesture of goodwill, our team provided you withovernight shipping through ***. This was done as a courtesy to ensure that your order reaches you as quickly as possible. According to the tracking number1ZC8H9301300027011, your order is scheduled to be delivered today by ***. We have made every effort to ensure a smooth and timely delivery for you. We would also like to clarify that our customer service is primarily automated due to the highvolume of orders we receive. However, please note that you have been assisted by multiple members of our team throughout the process. We have a dedicated team of over ********************************************************* concerns raised by our valued customers. We must admit that we are quite surprised toreceive this complaint from you again. We assure you that we have taken allnecessary steps to ensure the accuracy and quality of your order. If you still have any concerns orwould like to manage, edit, or cancel your order, please do not hesitate to contact us. Once again, we apologize for any inconvenience caused and assure you thatyour order is scheduled to be delivered today. An agent has already assisted you, but if you require any further assistance, please feel free to reach out to us.
  

  Customer response

  07/12/2023

   
  Complaint: 20305661
  
  I am rejecting this response because:
  Yeah you guys may have replied to my emails and honestly it has gone nowhere. My delivery date was supposed to be June ***** according to your website. I would have been fine if you did a better job at getting me the product i paid for. You guys informed over 5 emails July10 will be the day I receive my items, instead i wake up and see its being shipped to another address that isnt mine. You guys cant even show proof of if my name and address is on that *** shipping lol. Now the delivery date shows July 20th in the screenshot. Im done with this company, im not looking for no replacement. I want a refund. 
  Sincerely,
  
  *****************************

  Business response

  07/15/2023

  We understand that you have reached out toyour bank regarding your order, and we would like to assure you that we take such matters very seriously. Our shipping department promptly processed your address change request through **** and we have documentationfrom The Better Business Bureau (BBB) to support our actions. At our company, we value the trust and satisfaction of our customers. We want toemphasize that all of our products are authentic, and we stand behind them with a 100-day satisfaction guarantee. We would never engage in any fraudulent activities ormislead our valued customers. Since the beginning of our interaction, our team hasbeen committed to assisting you. Weacknowledge that you initially requested anaddress change, which we promptly actedupon. However, we have now cancelled your order and returned the tracking to the senderbased on your dispute. Please note that as a result of this situation,we regret to inform you that you will no longerbe able to place future orders with ourcompany. Moving forward, wewill solelycommunicate with you through the BBB. We sincerely apologize for any inconveniencecaused during this process. If you have anyfurther questions or concerns, please do not hesitate to contact us through the BBB. Weappreciate your understanding and cooperation. Weve provided documentation of your dispute to the BBB and your previous communication with us.

   

  Thank You!

  **************

  Customer response

  07/17/2023

   
  Complaint: 20305661
  
  I am rejecting this response because: Dont no one care about that scamming website you have. *** told me over the phone my name wasnt on that package and that package wasnt never going to my address i told you guys weeks ago, you guys still managed to put the wrong information in and lie about it lol. Wouldnt be no reason to lie unless of course youre scamming but i already disputed that trash company to the bank. Good luck to you. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently purchased two gift cards from Shopiosx for a total of $200. Unfortunately, one of the gift cards has not been sent yet and I am currently awaiting support to help me with this issue.

  Business response

  06/05/2023

  Hi ******* it shows we adjusted your statement and you posted a 5 star review and received your gift cards. Ive attached documentation to the BBB. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩