ComplaintsforZazzle.com, Inc.
T Shirts
Additional Complaint Information
Customer Complaint:
BBB’s Business Profile for Zazzle was created in July 2005. A review of the company’s file was done in October 2023. Complaints processed by BBB concern delivery delays.
BBB encourages consumers to review Zazzle’s help center for information on shipping information https://help.zazzle.com/hc/en-us/articles/219589388#ShippingDelay.
Consumers wanting to request a refund for orders not delivered on time should visit the following link to review the returns policy https://www.zazzle.com/returns.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a memorial poster and prayer cards on January 16, ****. When checking out, the standard shipping for **** is automatically chosen by Zazzle. Because I did not need to rush the order, I did not change the shipment option so it remained standard. On 1/17/24, my credit card was charged an additional $19.95. When I questioned **** from Zazzles ************** I was told I signed up for ********************** Plus. I said that I did not sign-up and I requested a rebate. Her response to me:As stated in the Terms and Conditions agreed upon when signing up for the membership, the service is non-refundable.What? I agreed to terms and conditions prior to allegedly signing up? I asked **** for proof I signed up several times via email, or an explanation on how it happened, and my question was completely ignored. Because **** would not answer my question, I went back to the Zazzle cart screen, I noticed in the option labeled $**** for standard shipping, that under this verbiage, it also said Free with Zazzle Plus. So, is this what the company calls signing up for this service? Every customer is signing up by not changing the standard shipping to premium or expedited shipping. Wow.I recalled an issue with Zazzle back in 2018. So I decided to dig deeper. Back in 2016, the last time I ordered with Zazzle, I was charged $19.95 for 3 years straight without knowing. Thats on me. I just thought maybe I didnt uncheck a box in 2016, so I had the service cancelled in 2018 without complaint. But now I understand how it happened. I went back to my email and saw Zazzle did send terms and conditions in a separate email after I placed my order. Why doesnt it say terms apply next to the free with Zazzle Plus option? You cant put two shipping options in one box. Separate the standard shipping from the Zazzle plus membership option. This is a very deceptive practice.Business response
02/16/2024
******************* signed up to our Zazzle Plus free trial on the 2/7/2016. Since then, ******************* has made several savings on many orders through this membership only available at checkout once the box is selected by the customer who agrees to accept the terms and conditions which can be found here ************************************************************************
With the most recent orders placed in ****, through this once a year payment of $19.95, ******************* has made savings of $41.96 alone. Charges that would initially have been paid if not for Zazzle Plus. In total, ******************* has made savings on shipping costs totaling $72.51 through our Zazzle Plus membership over time, all of which can be seen through their Zazzle Plus settings on their Zazzle account. As of the 02/16/**** their Zazzle Plus membership has been cancelled and refunded as a one time courtesy and going forward, they will have to pay regular shipping charges on any future orders.Initial Complaint
02/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered pins for my sons team with pic of each player on one of their templates., and they denied based on being a college team. I then blocked out any affliation with team and designed pin that was same as template and was denied again. Why are we being disriminated against? Why ?Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have repeatedly tried to cancel my account, they keep charging me. They have asked for me to email to cancel, then asked for a verification code in my account, which i provided, then they said it would be cancelled,only to get a email weeks later saying that i have sent the request from an email not associated with my account, then i was charged again. I can not get them to cancel my account! I have all of the emails and any other info that is needed. Please help i just want to cancel this **** account!Initial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A charge went through my bank account for $9.85. I cannot locate someone to talk to about this. I did NOT and would NOT have ever ordered this button.The fact you cannot contact them by phone is not right. I want my money back, they can have this stupid button!!!!Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used Zazzle to buy custom printed business cards. When I checked out and entered my credit card information I didn't realize I was subscribing to some garbage service called memhelp.com. I got confused because I got no confirmation for my order and could find no history of it on Zazzle. I placed the order again and it went through. I was then contacted by ***** Fraud due to an attempted charge full memhelp for $25. Although Zazzle is a legit site, this is clearly some kind of intentional bait and switch.Business response
02/13/2024
******************* had not contacted Zazzle prior to placing the complaint with the Better Business Bureau. On examination of the order, it became apparent that the customer had signed up to a third party service prior to placing her order but she maintained that she had been misled into signing up for this service before she could access the regular checkout. A Zazzle representative reached out to the customer explain that we were not in any way affiliated with the site concerned and that she would need to dispute the transaction with the site concerned and/or her bank.Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Charged $19.95 on 1/14/24. Never received an email stating that there was a renewal. Was told that this was sent to my email ***************************** but I did not see it in my box or in my spam.I have attached the chat with Zazzle.Initial Complaint
01/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased wedding invitations from Zazzle. They came damaged and not as I purchased them. I notified the company and they agreed to 100% refund. My invites were returned and processed on 12-17-23. They said 5-7 business days for a refund and I have yet to receive it on 1-5-24Initial Complaint
12/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Sent DMCA notice to Zazzle immediately upon becoming aware that two accounts on Zazzle were selling products with my intellectual property (logos/designs/photos). Zazzle has not responded to any of my emails, or phone calls.Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a very special picture collage from Zazzle online in June 2023. It was a gift for my daughters graduation which included her senior year activities and outings. I paid $80 for this item which we hung up as it was meant to be done in my daughters room. It was never moved from that spot. 6 months later this December 2023, the picture began to separate from the scroll that it was build into and is hanging down. I wrote an email to Zazzle hoping they would fix it if I shipped it back but they tell me its only a 30 day window for returns or for repairs. That is ridiculous. They wont fix it or refund me the money in the original form of payment. They only statement is that due to legal obligations which makes no sense to me, they cant repair it or refund it. They can only give me a credit. A credit will not do any good to me since Im never ordering from this place ever again since both the quality is terrible because it didnt last past 6 months and their shady methods by telling me legally they cant fix the item.Business response
01/13/2024
The customer ********************* placed an order for a tapestry on 6/10/2023,and made initial contact regarding the purchase on 12/13/2023. It was a gift for their daughters graduation, and during December 2023 the customer stated that the picture began to separate from the scroll when requested, per our order resolution policies, photographic evidence was initially sent in regarding this on 12/17/2023. Due to financial institution restrictions, we are unable to issue refunds or replacements for any orders that pass the 30-day window (this would similarly be documented on our website: *************************************************************************************).As a token of our sincerest apologies, an account credit was then offered on 12/18/2023 which would facilitate the customer in placing a purchase for any item of their choosing (including the replacement of the item, through purchasing it again with the credit). The customer rejected the account credit offer on 12/23/2023, stating that they would not place another order on the Zazzle platform due to the tapestry being defective. They were offered the account credit once again on 12/23/2023, and the customer did not respond. On 1/12/2024, an agent issued a full refund to the customer as a token of *********************** sincerest apologies, and reached out to the customer via email regarding this. We are currently awaiting a response from the customer.Customer response
01/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
12/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a t-shirt of my favorite Country singer *****************, from Zazzle A few days later they emailed me and said "Sorry/product no longer available" even tho I ordered it from their website and it was clearly there. Basically, I ordered the product. They didn't like the product. They removed it and cancelled my order!I emailed ***************** to let him know his T-shirts he features on his website are no longer available and asked if he knew why?He contacted Zazzle and they said "Unfortunately, it appears that your product, ***************** Hat Tip Women's Tops, contains content that is in conflict with one or more of our content guidelines."He told me they've done that before and they don't respond when he asks what's wrong with the photo.I contacted Zazzle again and told them I've ordered this product before and needed one more to complete my set and the product magically re-appeared???I would like to know - since it it MY money they keep playing with - what they thought was wrong with a product I've been ordering for years that appears and disappears randomly from their website!
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Customer Complaints Summary
110 total complaints in the last 3 years.
34 complaints closed in the last 12 months.