ComplaintsforMentone Auto Center
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company had charged me for the following parts listed as follows. - New Rack and Pinion OEM quality - 698.77 - New power steering pump - 262.69 - Power steering pressure hose - 162.33 It took this shop 2 weeks to fully complete the maintenance and installation of these parts. When I had paid they told me that the car still needs a wheel alignment that needs to be done somewhere else. They also said I need to take the car to the manufacturer to get the ECU reset because the codes I had brought it in for originally could not be cleared from their end. I had taken the car to get a steering alignment done at another shop and the shop told me That the steering alignment could not be done due to the reconpinion being installed improperly. I had told him that it had just gotten a new power steering pump as well as a new rack and pinion and the mechanic had pointed out to me that these parts were not brand new at all. In fact they may be the original parts I had on my car. Photos were taken. This company had me calling out of work for 2 weeks And had charged me for new parts That were not new at all. The power steering hose that they had charged me for has not been pushing steering fluid to the rack opinion the entire time. The car is a huge Risk to drive on the road right now as the way they installed the record pinion could cause the car to lose control. I want my full refund of $2500 for dollars that this company had charged me. I do not want them to fix the problem because I do not trust them. I want this taken to a place where it can be done right Is with less time taken from my job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.