ComplaintsforMerced Collision & Paint Center
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
06/04/2023 -07/28/2023 Total vehicle swap. This vehicle is not my original vehicle I brought into shop.I believe my vehicle was swapped with parts my coolant is not working correctly the back tail lights were not working when got back two or three fuses haven't been blown in the horn still doesn't work the color of the paint was off overall dissatisfaction of workBusiness response
09/13/2023
Tell us why here...
Thank you for contacting BAR on our behalf.
On September 12th was the very first time
Merced Collision has heard there was a problem concerning **************** vehicle. If we had been contacted first we would have been able to provide the vehicle system report that was scanned on July 27th 2023. There were no issues found regarding the vehicle which allowed us to release it back to you on July 28th 2023. If
you brought it back to our facility we could have proved to you the parts were original we did not swap anything out except what the estimate called for. Considering your vehicle was damaged in the front , rear car issues would not have been covered. You did mention issues with the horn or coolant which may be due to the incident but you did not allow investigate the issue, although as I mentioned before our scanner would have flagged any problems. We do our best to provide the best service possible and have a high return rate of satisfied customers. We would have hoped you contacted us first to resolve your issues.
Sincerely
Merced Collision
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.