ComplaintsforA Plus Motors
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Complaint Details
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Initial Complaint
06/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was led to believe that an automobile was in good running conditions when it was not. The car dealer help me get a loan through a finance company that is going to gain $30,000 off this sale. The speedometer has been tampered with as well as the car needs major engine work done on it and the contract States the car is a color that it is not as well as the car dealer did not even spill the name of his company correctly on the contract. The car dealer has the car in his possession as well as my old car he did not report to the finance company that I traded my old car in for the new car and after all said and done he told me to never call his place of business again and I'm without a car.Business response
07/11/2022
Hello, thank you for reaching out and for allowing me an opportunity to explain my side of the story.
The customer had a 2007 Camry in-house with us that she still owed money on it. she didn’t want to continue pay the monthly payments and she returned the car because the car too small and she don’t want it anymore.
Then she bought 2017 Nissan pathfinder from us in which it financed with the bank including a bumper to bumper two-year warranty.
A couple of weeks pass by and informed us that the new car has issues and needs to be fixed. As such, we advised her to take it to the mechanic shop to get fixed. We also reminded her that the car is still under warranty and should be covered. As a courtesy to her, we offered her a loaner unit the car is fixed under the warranty.
After that she sent us a text message that she don’t want to lie to us and informing us that she no longer want the car and wants to unwind the deal because she is facing family problems and she can not afford to pay the monthly payments.
Since the car is already financed with the bank. We told her the car is already financed with the bank and registered with the DMV, therefor we can not unwind it.
After that she just came and dropped off the car at the lot and left.
Additionally, please note that the car has the actual miles on it.
If required, we have proof that supports our side of the story. Thank you.
Please advise,
-A Plus Motors
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.