ComplaintsforAutoZone
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/11/23 I went and purchased there mobile 1 oil and oil filter as I have for years to change my own oil as usual I went to the register and had them pull my information they went got my parts I paid and left upon finishing my oil change I started my truck let it warm up for a few min as I got ready to throw it in gear the truck turned off I went to start it but the engine would not turn it just made a loud clicking sound to my surprise my drive way was full of oil upon inspection we saw the oil filter looked loose upon more inspection we compared oil filter and to our realization they had sold us the wrong filter. I called them and they admitted to not know why they would of ever sold me that filter to come down and get the right one. With my receipt at hand I went back and sure enough it was the wrong filter they gave me all my free oil and new filter to replace it but the damage was done my engine had seized now Ive been trying to get a hold of them for over two weeks and I cant get a straight answer from anybody so now Im here.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.