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ComplaintsforRazzari Mazda
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Complaint Details
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Initial Complaint
07/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On July 17th we were quoted a price for a new car and advised by the salesperson known as ****** to apply for the car before someone else applied. My husband had his credit ran and applied for the 2022 Nissan Versa.. He was given the vin number and data sheet for the 2022 Nissan Versa and quoted $19,720, a $1,000 more than advertised. At 1:55 pm on Tuesday he received a text confirming he was approved. At 3:05 pm ,the salesperson said that the manager was marking up the car by $5,000 and the best he could do is offer the car at $23,720. I feel this is a bait and switch scheme. We want to buy the car but at what was quoted when we were applied and approved. I spoke to *******, the sales manager on July 21st at 6:18 pm. He refused to honor the price and denied that we were offered a different price. ******* said he “ is marking up all the stickers by $5,000”. He said he didn’t know what I wanted. I told him that I want to buy the car at the price quoted. I was not able go get any resolution with *******. I have copies of all text messages.Business response
08/09/2022
Concerning Complaint Number ********:To Whom it may concern,
Razzari Nissan would be happy to work with any guest to find the vehicle that best fits their needs. My team did a great job communicating with this guest and found the vehicle that was right for them.
I am attaching text messages from the guest to my sales team that I feel will help the guest remember the conversation they had with us. At no time did my team quote $19,720. My team was very clear in the text that the vehicle has a market value of $24,720 and that's what we would be selling the vehicle for.
We quoted the guest $24,720 and would have gladly held that price for them. Understandably the guest still wanted to negotiate but we had to refuse their offer the same way they refused ours. This vehicle has now been sold and we do not have another one to replace it with. We can let the guest know when these vehicles become available at a price closer to their budget.Regards
******* ********
General Manager
Razzari Nissan
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.