Business ProfileforGetWell Urgent Care

I had a televisit with Get Well Urgent Care in Merced in December, 2023. I was told by the receptionist that I needed to pay my $40 copay plus part of my deductible. For a phone visit?! I was very sick and didn't argue although I figured it was wrong, and I paid what they had asked. After several months of questioning this with Get Well and asking for my money back, I only got the run around from their service department. I was told it was ***** at the clinic who had to authorize a refund. The clinic told me it was their billing department I needed to contact and back and forth. I filed a complaint with my insurance company who investigated and determined that Get Well owes me $105. On July 12, 2023, my insurance provider was told by Get Well that they were processing my refund. After my insurance informed me of this, I called Get Well's ###-###-#### service department and was told again, the clinic had to give me my refund. So I called the clinic again, spoke with manager ***** who told me they were 'looking into it' and would process it soon. This was 8 days ago, and still no refund has been issued. They are just giving me the run around yet again, after lying to my insurance company stating they were processing my refund. It in no way, should take this long. After reading BBB complaints and google reviews, I can see that they frequently over charge and do not issue refunds. This clinic should not be in business. If they can't be honest about charges, they can't be trusted with anyone's health. Please help me get my refund.