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ComplaintsforMill Valley Pet Clinic
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Complaint Details
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Initial Complaint
05/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was in yesterday afternoon for an exam and paid. This morning I received a 50% off coupon in the mail, so that means it was already mailed & on the way. I called to get an adjustment (the exam was only a small portion of my bill) and the girl who answered the phone said that they could not honor the coupon and make an adjustment. She also told me that another client received the coupon the next day and the wouldn't give her an adjustment. The coupon says the exam must be booked by July 1, 2023. I don't anticipate needing another exam until next year. Please help. Vet costs are very expensive and I would appreciate them honoring this coupon.Customer response
05/24/2023
Hello,
I wanted to let you know that I again contacted the business, Mill Valley Pet Clinic, expressed my unhappiness over this issue and they have honored the coupon for the exam.
This has been resolved for me and I am happy about the outcome:
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.