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ComplaintsforCollective Hearts (Jewelry)
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order for an item on January 10, 2023. My order number was ***** and it was for $112.02. I received the order on January 12, 2023. I decided to return it and went on their website and followed their return instructions. The website seems to have been updated since then. I returned the necklace with my printed email receipt requesting a return on January 24, 2023 via **** Tracking #********************** and received delivery confirmation on January 25, 2023 at 10:27 a.m. Hearing nothing back from the company, I replied to the delivery confirmation from Collective Heart's order ****************************************************** on February 4, 2023 checking on the status of my return. I then emailed again on February 10, 2023. Getting no response, I sent a message through the "contact us" section on their website on February 12, 2023. I then called the number on their website on February 14, 2023 and left a voice message with my phone number to return my call. This company is local so I'm not sure why they are not responding and I have ordered from them before and they have been responsive in the past. To date, I have yet to receive my refund.Business response
04/27/2023
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.