ComplaintsforAloft San Francisco Airport
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Subject: EQUIPMENT STOLEN/MISSING EQUIPMENT AFTER GOING THRU *** SECURITY SCANNER Unethical treatment to Senior Citizen at San Francisco Airport Reference: My C-PAC Machine, Tablet, IPhone Charger, Tablet ****************** Charger was Lost After Going Thru *** Security Check Point on May 3, 2023 at Approximately 11:00pm. The *** Security Man Sent my Items Twice thru the **** Scanner. I was flying from San Francisco to *********** on COPA Airlines (Flight CM 383). The *** employee sent my items( **** Machine, ****************** twice thru the xray scanner. He never said why. He took my stuff out & sent them individually thru the scanner. Im a senior citizen. He should have told me he separated my stuff out in separate bin boxes. I noticed my **** Machine, ***************** were missing when I was on the San Francisco airports COPA airline plane going to ****** City on vacation. I called *** on 5/4/23 & their employee said they are not responsible for lost nor missing items going thru the *** xray scanner. They said to email Covenant ************ ********************************* or call ************. So on 5/4/23 I filed a complaint online with the ** airport Covenant ************ dept. when my plane landed in *********** on May 4, 2023. I made many costly long distance calls afterwards & got the run around. I needed my CAPA machine for breathing as I stop breathing when I sleep. When I returned home from my vacation, I went to San Francisco airport Covenant ************ on 5/15 to obtain my **** Machine, ****************** The Lost & found guy couldnt find it. I made a total of 3 trips afterwards to San Francsico Airport which is a 2 hour round trip drive from my home & paid for parking each time. I was asked what is the ************* of my **** machine. I told them I dont know. I got the **** from ****** Insurance. On my 3rd trip I rummage thru the Covenant ************ items & found my $1,000 ****** Insurance **** machine. My **************** were not there. I continued to call & email San Francisco Airport *********************************). I sent information to them complying with their requests. I didnt know the make nor brand of the tablet nor charger number nor still have my receipt. I only know what I paid to buy it. I requested refunding me the cost for these items so I can repurchase them. After that they ignore all my calls & emails. I requested they run the camera in the xray scanner area as it recorded on their camera if my *************** actually went thru or was stolen by the *** guy. They refused to do it. Im a senior citizen being taken advantage & treated this poorly. This is totally wrong to treat a paying customer this badly & take advantage of American seniors. So Now Im going to file against the San Francisco airport who treats their seniors badly & won't reimburse them for personal items lost or stolen on San Francisco airport property. Please provide assistance to fix this in justice conducted by San Francisco Airport, in **********Initial Complaint
09/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date: 9/5/2022 ($172.37 x 1 night)I requested an airport shuttle for 2:30am in writing through my booking. I also requested one upon arrival on 9/4 to arrive at 2:30am on 9/5. No shuttle arrived and I had to call the front office/dispatch to remind them to send one. It arrived ***** min late and the driver seemed rushed and unconcerned, practically heaving my bags onboard and off board (one of them a camera bag with delicate equipment). The receptionist offered no apology as to the lateness of the shuttle. Please fix this service. Customers need to arrive at the airport on time and shouldn't have to remind a shuttle to arrive when it was reserved in advance and confirmed twice. The shower also had the previous guest's hairy soap left in the soap dish..Unsatisfactory service and definitely not worth the price considering the general lack of professionalism and bored attitude of the staff member and shuttle driver. I'd like a fare reduction.Initial Complaint
05/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I paid the Airport Terminal Manager $2700 dollars to receive a package that he claimed he found at his airport terminal. Since he could not deliver it he eventually agreed to do a refund. He has failed to make this refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.