ComplaintsforExtron Logistics
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Complaint Details
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Initial Complaint
11/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I own a My Zone MZ3 belt. In October of 2020 I started the process of a warranty replacement. After using the help bot and receiving confirmation that my message was received I would never get the email follow up. Eventually I did. The agent(s) would just stop replying to me instead of issuing me the warranty I was entitled to based on their policy. Finally I was sent a replacement. Faulty. Didn't work from the moment I opened it. Started the whole process again. Same issues. No one would reply to me. Eventually, a reply. After 11 months I received one that worked... BUT... it was not the same size I sent back after detailing this with them. So I have been now trying to get an exchange for the correct size so I can use it. I cant use the one they sent me. Again no replies at all. No replacement.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.