ComplaintsforElement San Jose Miltitas

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I stayed at the *** **** ******** location to get some work done and get away from my household. The stay was nice but unfortunately I didn't know I was being judged and monitored the entire time. One of the maids took it upon herself to ************ hover around my room. Well that maid decided to accuse me of smoking in the room. After speaking with the manager they ******* the ridiculous charge. Well immediately after that the hotel started charging my card non stop. My stay was only supposed to cost just under ***** To date they have charged me around ***** for 2 nights stay. Not only that they began treating me like a low life and talking to me the same way. To my face they apologized for the extra charges but gave no explanation why. Over the phone they denied the charges until I got my bank on the phone. My bank was able to refund most of it besides around ***** And today they charged me again making the total around ***** **** the manager was absolutely the ***** and extremely ***** All the other employees were the great until the maid made false accusations. I'm going to contact a lawyer. And I highly caution anyone staying at this location because they will seriously make things up. So they basically charged my card over and over until I could not afford another night I'm guessing. Not that I was even planning to stay another night. And they won't give my money.

  Business response

  07/05/2022

  Business Response /* (1000, 15, 2022/06/22) */ Contact Name and Title: ****** ********* Contact Phone: XXXXXXXXXX Contact Email: ************************* Dear Mr. *****, Thank you for contacting us regarding your recent stay at the Element *** **** ********* We want every guest who stays with us to feel welcomed and valued during their stay at our hotel. Our leadership team is grateful for our opportunity to connect with you the other day to address your concerns. Don't hesitate to contact us directly at the hotel should you have any additional comments or concerns. We hope to welcome you back so you can enjoy the warm hospitality I know our team is capable of providing. My best, ****** ********** General Manager Consumer Response /* (3000, 17, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's all fake they still owe me $*** and they don't care about any guests experience they ******** **** and *************

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