ComplaintsforFacey Medical Group
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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
For several months now, Facey Medical Group has been sending me unsolicited marketing mail which I never opted into. I am not sure how my personal information was shared with this company, but at this point I ask that my name and mailing address be completely and permanently removed from any mail marketing programs associated with Facey Medical Group. Thank you for respecting my privacy. My mailing address is: ************************************************************************.Initial Complaint
01/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Avoid Facey Medical Mission Hills, their malpractice causes you to ask for your money back. They then say they will do something and lead you on. They don't do what they say they will. They ultimately get you worn down, hoping you will go away.Here are some of the details. I had a vision (refraction) appointment on November 7, 2022 with optometrist *************************** ******* in their ********************* The quote from Facey for my glasses was too high so I went to order my glasses elsewhere. Luckily they were aware of my prior prescription and noticed something was way off. I went back to Facey and showed them the evidence. Facey tells me they need to confirm with a prescription from another doctor in order to refund me. I go get it and bring it right back. Facey agreed, their optometrist messed up. On November 15, 2022 Facey promises to refund my money for the exam. Luckily that's all it was. I could have easily ordered the new glasses with the wrong prescription and that would have been a lot more. As of January 2, 2023 I am still waiting for my exam refund.I experienced similar aggravations trying to get my Ophthalmology records from Facey's Medical Mission Hills. On November 3rd, 2022, I went to their Release of ********************** to request a copy of my ophthalmology records be sent to my other doctor. Nothing happened so I called them on November ************************************************************************************************ ********. My other doctor is still waiting for the mail January 2, 2023.Business response
01/17/2023
SEE ATTACHED
See Attachment/File: Business response.pdfCustomer response
01/23/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
The subject response from Facey is not specific and only states they have taken action. I received a full exam refund from Facey following my complaint. Thanks. However, my complaint also clearly addresses my failed attempts to obtain a copy of my Ophthalmology medical records. My original complaint stated:
"I experienced similar aggravations trying to get my Ophthalmology records from Facey's Medical Mission Hills. On November 3rd, 2022, I went to their Release of ********************** to request a copy of my ophthalmology records be sent to my other doctor. Nothing happened so I called them on November ************************************************************************************************ ********".
If Facey mails me my complete Ophthalmology records, I will accept their response to subject complaint as complete. My mailing address is ************************************************* 91325.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.