ComplaintsforNissan of Mission Hills

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 24, 2024, I bought a 2016 used Corolla from Nissan in Mission Hills. I paid $10,802 in one lump sum, which included more than $3,000. I dont know what else was included. They said that if you want to buy this car, you have to pay this money. At that time, they asked me to sign an English contract, which I couldnt understand. I signed whatever they asked me to sign. Later, the vehicle had problems, and I found that none of the contracts I signed were favorable to me, and they didnt send me a Chinese contract. The merchant said that the cars they bought there were all tested. Later, I realized that they didnt issue any formal test reports to me. I thought it was safe to buy a car from a regular dealer, but after driving it for a few days, it had problems. The engine sound was wrong, and the engine icon on the dashboard was on. I didnt understand cars, so I wanted to return the car, but they didnt agree. Later on June 4, when I stepped on the accelerator, the engine speed was very high and made a rumbling sound, but there was no big movement. I quickly found a nearby repair shop, and they said it was a gearbox problem and needed to be replaced. I used all my money to buy this car. I was supposed to deliver food, but the car had problems and I couldn't deliver anymore. I don't want this car anymore, I just want my money back. And they only gave me the contract and temporary license plate for this car, no title. I went to the *** to check, and the staff said they didn't receive any documents. I don't want this car with problems anymore, I want my money back. I'm from ********, and because of this incident, I can't go back to ******** to work, and I've been stuck here. I can speak Chinese, please help me, I'm so helpless now. If there were no problems with this car, I would sell it at a loss and go back to ********, but now the car's transmission has problems, they won't repair it, and there's no title, I really don't know what to do, I regret buying this ca

  Business response

  06/28/2024

  Dear Better Business Bureau,
  
  We appreciate the opportunity to respond to ***************** complaint regarding his purchase of a 2016 ****** Corolla from our dealership on May 24, 2024. We would like to address each point raised to provide a clear understanding of the situation.
  
  1. Mr. ******* used his phones translation application throughout the transaction to understand all communications and contractual terms. He signed a document in Chinese confirming his understanding that the negotiation and contract were in English, facilitated through his translation app.
  - This document explicitly stated his acknowledgment and acceptance of proceeding with the transaction in this manner.
  
  2. All vehicles sold by our dealership, including the 2016 ****** Corolla, undergo a thorough inspection process. This includes testing and verifying the vehicle's condition to ensure it meets our standards before sale.
  - **************** returned with concerns about the vehicle, we offered to inspect and repair any issues at no cost. Despite our efforts to address the concerns, he declined the offer, preferring instead to return the vehicle.
  
  3. In a gesture of goodwill and to uphold our commitment to customer satisfaction, we agreed to repurchase the vehicle from Mr. ******** This decision was made to ensure he felt supported and to maintain the integrity of our dealerships reputation.
  
  We are committed to providing our customers with a positive experience and regret any inconvenience Mr. ******* has faced. We continue to strive for transparency and fairness in our dealings and are dedicated to ensuring a satisfactory resolution.
  
  Thank you for your attention to this matter.
  
  Sincerely, 
  *****************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On January 2024, I purchased a vehicle from Mission Hills Nissan. The purchase deal was made as follows: I provide a $1000 down payment in exchange for two months of no car payment. The car contract states that I have 74 monthly payments of $809.74 starting on February 16, 2024. When I went to see the car salesman and the contract negotiator two times to get my deal fixed, they acknowledged the deal of the $1000 down payment with no payments of two months but they claim that I still need to make the payment on February 16, 2024. I would like the deal to be as it was agreed upon.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of issue: 1/19-1/25 Went to this Nissan location to purchase an EV. Upon purchasing the vehicle, Nissan told me that there was credit limits with the company of $5000. However, there were issues with my debit card and I could not put the rest of my money on my debit due to limitations with my bank. All of a sudden this Nissan waived this rule, and charged more money to my credit card, see attached picture. Between all card, purchases finance manager by the name of *********** up many times. He refunded my card and then double charged my card because of his mistake instead of reversing the refund and he was under the impression that I still owed more money at the end of the day which was over $1000. I pulled all the receipts out did the math and Nissan ended up overcharging me $200, instead of refunding me the $200 **** personally sent me $200 from Apple Cash. See attached photo. I bought a GPS tracker that GPS tracker was never installed on my car and they let me leave without it. They sold me a warranty that is for fuel engine cars. See attached photo. Finance manager **** also messed up my car in the insurance information and he put that I have a Tesla model 60 which I do not have. I have a Tesla model 70 so throughout this one transaction, there are multiple things that the finance manager, **** and Nissan messed up, including ****, sending me personal money when Nissan overcharged me, a business, selling me something that was never installed on my car, and being sold incorrect insurance information. I was never provided hardcopies for any paperwork, including my warranty and insurance. I had to go back to the dealership to receive that days later and general manager did not do very much for my situation.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 09/09/2023 I bought a used 2019 Challenger from Nissan of Mission Hills that was on their website for $24.995 A salesman named ***** helped me and went to "run the numbers " He told me about the clear coat of paint that was put on the car, and how it will protect the paint from chipping etc, He said, Its all included in the car payment, its already on the car" his payment proposal was $394/mo I thought ..great ! He sends me over to ******* in financing to finish the deal, I asked before signing anything " Does this car have a warranty?" ******* replies with " yes it does, your lucky you have the supreme warranty on this car" He never mentioned this was optional or that it would be adding on $4199 to the price of the car. Same thing with the *** anti theft system that was "optional , they charged me $1495 for that. When I went home with my flash drive (they give you no paperwork) I noticed that the $24,995 price had went up to $35,453 after giving them $10,000 as a down payment. I went back to the dealership to get these charges off and the manager said " you should have looked at the small sticker in the driver's side window." . I was able to get them to take off the warranty price, but they refuse to take off the Spartan and clear coat costs The manager said they can't sell the car without charging for those , its not optional. but the contract says different I am seeking the refund for the Spartan and clear coat, because it clearly says it is up to the buyer I attached the contract and highlighted it. Both the finance mgr. and sales mgr. told me it was mandatory to get the car. When asked why would they advertise it for a lower price, the Mgr. said she had no idea and couldn't tell me anything more, and to take it up with corporate.She provided me a false phone number to call for the regional manager. They also did 4 hard inquiries without telling me ! There is more but I'm limited to how many words I can type for this complaint

  Business response

  09/26/2023

  Good afternoon, I formally apologies on behalf of Nissan Of Mission Hills. My name is ******** and I am the Owner Loyalty Manager. Congratulations on your purchase! As far as the credit enquires we do not run credit with out proper signatures. When signing you authorized us to check with multiple lenders to see what rates and terms they'll offer you. As you requested the best interest rate. As mentioned the extended warranties were removed. As far as the other items, I would love to speak to you and come to an agreement. I have left you a voicemail with my information and look forward to speaking to you. Thank you again for your business and speak to you soon! 

   

  Customer response

  09/27/2023

   
  Complaint: 20644399
  
  I am rejecting this response because:

  I was not told that I was signing for multiple inquiries, and when I asked them to only run it once, why would he then have me sign something authorizing it to be ran multiple times ? Since he agreed verbally to do it once, I thought I was signing for it to be ran once, It is not ok for ************* to say one thing and have what I'm signing say something different.  That is decieving, I will call you regarding the other 2 items and the only agreement I will be satisfied with is if the 2 other items are taken off my total of my car price. This is due to the dealership not being up front with the costs and leading me to believe it was included in the advertised price.

  I called already twice, I will try again one more time in hopes I will be able to speak to someone

  
  Sincerely,
  
  *************************

  Business response

  09/27/2023

  Again I apologies for the miscommunicating on behalf of my staff member. Please give me a call at ************ as I have not received any calls or messages. Thank you again.

  Customer response

  10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  In fairness, I could have asked if I was being charged for those and I did not, the dealership was able to work with me and gave me most of what I wanted back. 

  The customer loyalty Manager was responsive and followed through until I was satisfied, she did her job well and her efforts were appreciated, 
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Beware! Please avoid this dealership at all times. They are dishonest and will take advantage of your hard earned money. I was overcharged for aftermarket add ons and a warranty special without my consent. I simply refused all additional add ons to finance manager *******************************. He then proceeded to add them regardless and had me sign through an electronic key pad without reviewing the docs correctly. Ultimately, this resulted in costing me over $5,000 out of my pocket upfront. The down payment I agreed to apply to was the principal of the vehicle itself, not the aftermarket add ons and the warranty special that I simply refused. This was my first experience at a dealership and they took advantage of me in every way possible. I was inexperienced in all aspects on how the process works in a dealership. I then requested to speak to the general manager *********************** to find a resolution to this major issue. However, ***** claims the dealership is currently under new ownership/management and can not assist me in any way possible. He then provides me a fake phone number and email to find a resolution elsewhere. I informed him that the contact information he provided me was out of service. Additionally, I requested for proof of the dealership being under new ownership as I pointed to the docs on the wall stating they have not been under new ownership since 2012. ***** was unresponsive to my discovery and refused to show proof of the dealership being under new ownership. ***** then became angry and stated "you ask too many questions and we have plenty of lawyers" while implying I should leave in a physical manner. The general manager *********************** clearly emphasized what Nissan of Mission Hills represents for the whole dealership. Please take all the other majority of negatives reviews seriously and take your hard earned money elsewhere.

  Business response

  06/13/2023

  **************** purchase vehicle on 08/12/19 when Bravo Auto Group was the owner of Nissan Of Mission Hills. As provided to the Better Business Bureau Nissan of Mission Hills went through a Buy/Sell on May 2021. Client came in on 6/10/23 and spoke to several managers and our ********************* We provided all information that was left by Bravo Auto Group and notified him on the still standing dealerships the group still owns. He was provided an E-mail which he stated he did not have time for. The phone number client was provided is a working number for *********************** (OLD OWNERS REFERENCE BRAVO AUTO GROUP) ************. Feel free to call as we have verified it is still active. Unfortunately we are unable to assist client with his demand. He is welcome to reach **************** for further assistance.
  
  

  Customer response

  06/13/2023

   
  Complaint: 20170559
  
  I am rejecting this response because: The finance manager ******************************* fraudulently inputted these add ons and warranty special without my consent. This was my first dealership process and I am just discovering this huge discrepancy due to having no knowledge on how car dealerships work. There are numerous complaints on Nissan of Mission Hills committing countless frauds from the finance department to their service department. I highly recommend looking into their majority of negative Yelp and ****** etc. reviews detailing how much fraud they commit to all their customers.

  
  Sincerely,
  
  *********************

  Business response

  06/13/2023

  Unfortunately at this time we are unable to assist ****************. We have provided the information we have based on the Bravo Auto Group instructions. **************** can contact ************************* at ************  for further assistance. 

• Initial Complaint

  03/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 3/4/23, I brought my Infiniti Q50 into Nissan of Mission Hills to get it diagnosed as to why it did not pass the smog check. The dealership kept my car for roughly 5 hrs. When I received the car, i was informed the radiator had a leak, a leak that was not there prior to bringing it in. I drove my car home (7.5 miles from dealership) and upon arriving my car was overheating, leaking green fluid and steaming. I immediately contacted the dealership, but since the service department was close, no one was available to assist me. I requested to speak to a supervisor, however i was got transferred to several extensions and no one answered. On 3/6/23 I drove to the dealership to inform them about the issue, they denied any responsibility. I spoke to both the service manager and floor manager and was informed there was nothing they could do as they were 100% sure it had not happened while at the dealership. I requested to see camaras and was told if i wanted to see the footage, i should hire an attorney and have them request it. Both managers were dismissive and condescending. I know for sure there was no leak because i had brought my car into a different mechanic the same week and there was never a leak. Also, i had driving around town the morning of 3/4/23 and not once did the car overheat.

  Business response

  03/21/2023

  CLIENT STATES VEHICLE WONT PASS SMOG. STATES O2 SENSOR NOT
  COMPLETE. PLEASE CHECK AND ADVISE.

  CONFIRMED CLIENTS CONCERN UPON INSPECTION/ TEST DRIVE OF
  VEHICLE. VERIFIED NO STORED DIAGNOSIS FAULTS AT THIS TIME.
  OXYGEN SENSORS NOT COMPLETED. PERFORMED INSPECTION OF
  VEHICLE AND CONFIRMED MULTIPLE CONCERN PRESENT AND REQUIRE
  ATTENTION. ACTIVE COOLANT LEAK PRESENT, LIGHT MISFIRE AND
  VALVE COVER OIL LEAK PRESENT. CATALYTIC CONVERTERS REQUIRE
  FURTHER INSPECTION. ENGINE CONTROL MODULE REPROGRAMMING
  UPDATE AVAILABLE.

  NO REPAIR PERFORMED AT THIS TIME. PARTS ARE ALL SPECIAL
  ORDER. DIAGNOSIS PERFORMED AT THIS TIME. ADVISED CLIENT WILL
  HAVE 30 DAYS TO APPLY DIAG CHARGE TOWARDS REPAIRS.
  1ST STEP TO RESOLVE: RADIATOR (LEAKING) REPLACEMENT
  ($1,739), SPARK PLUGS AND VALVE COVERS REPLACEMENT
  ($2,355.47 OR $1,425), ECM UPDATE ($205). AFTER CAN VERIFY
  IF CATALYTIC CONVERTERS REQUIRED IMMEDIATELY OR NOT
  ($4,272.23). NOTED
  POSSIBLY ABLE TO USE VALVE COVER GASKETS ONLY BUT DUE TO
  MILEAGE OF VEHICLE FULL VALVE COVERS RECOMMENDED TO RESOLVE.
  TOTAL $8,571.70.

  Customer response

  03/30/2023

   
  Complaint: 19587599
  
  I am rejecting this response because: they did not address the problem that the radiator was damaged while it was being diagnosed
  
  ************************************************

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is *************************** and I am assisting my 75 year old, elderly parents with writing this complaint. My father and mother, ****** and ******************************* received a call from Nissan of Mission Hills informing them their car had recalled for issues by Nissan and asked them to take the vehicle in so that the issues designated could be addressed and fixed. My parents dropped the vehicle off and a few days later they received a call from service advisor, *************************, who informed my parents the battery needed to be replaced because the current battery in the vehicle failed the test.. The decision was made that since ******************** stated the battery was not good that they had no other choice but to allow Nissan of Mission Hills to replace the battery. The cost to replace the battery was $249.59. My parent picked up the car on 03/08/2023, and the following day, they drove to *** Boys, who had sold them the original battery to inquire about the possibility of obtaining some credit since it was still under warranty. The manager asked if they had the battery there with them, to which my parents replied no, but they had the paperwork that Nissan had given them for the work that was performed to include the replacement of the battery. After a closer look, the paperwork that my parents were given included a battery test that was printed out and clearly indicated the battery passed the inspection therefore the battery should not have been replaced. The manager of *** Boys, attempted to assist my parents by calling Nissan of Mission Hills and speaking with a clerk for an explanation and to help resolve the issue. It was not resolved. It is clear that Nissan of Mission Hills is taking advantage of our most vulnerable citizens, which include the elderly. Their practice of dishonesty and deception and targeting vulnerable elderly citizens can not be condoned. I am asking for your assistance in getting this matter resolved. My parents are owed the full amount charged, $245.59.

  Business response

  03/21/2023

  customer was upset that ********************** North America took so long to approve a Transmission Claim on the vehicle this is a concern with Nissan North America not Mission Hills

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I usually don't leave reviews but I think everyone should be aware of what Nissan of mission hills on ********* and brand represented by big boy on the radio to come .On 11/23/22 he presented me a wonderful Nissan Altima, 2016 with around ****** miles expressed to me that nothing was wrong but ************* &crack in window but I was OK with that knowing that engine/transmission/anything else for me not miss out of work/take my son to school *** expressed that they just got car in they did a diagnostic test on car as test driving car I did express that I hear noise from front end of car he had service look at it ,I finance the car with the promises of the sound getting fixed and the window front window getting repaired. Took my car in a week later and get everything fix. They didnt replace windows the repair crack in window and sound was still there. After a month and three weeks on having the car the check engine light came on and I returned car to Nissan. Service rep **************** stated I need to to talk to service manager at the time because they didn't offer my car warranty when purchasing the car.long story short I took it in and it's the transmission how can I only have it for this short of time. Just be aware when buying car from this dealer ship you are not promised to be happy with car after talking to service they said they will try to help so the would contact Nissan consumer affairs about this issue and will take up to three days and can't provide any transportation until they hear from consumer affairs. Three days has came and gone no response from any one and I haven't been to work because I don't have transportation. Forth day no update on case, fifth day I get call from Nissan consumer affairs after 4pm stating that Nissan is saying nothing was wrong with car and is willing to pay for half of repairs and labor. I express to consumers that I haven't been to work since Friday so how am I able to pay that and he stated that I have 90 days to get it done.

  Business response

  01/31/2023

  We are currently working on a resolution for ********************. Communicating with Nissan to see how further more they can assist.

  Customer response

  02/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, still waiting to see what they going to do with my car

   

   Sincerely,
  
  *******************************

• Initial Complaint

  12/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 20, 2022, I bought a used 2016 ********************* from the Nissan of mission hills dealership. The dealership gave me a warranty that covers mechanical and electrical. I noticed that one of the headlights was out and one of the tires were starting to crack and so I discussed it with a salesman and service man. They told me to bring in the car the next day to get the light worked on but the tire is a cosmetic issue. Between the day we bought the car and the next day, we noticed that the window wiper fluid does not work, the charging port does not work, and the check engine light turned on. We went to get the light and the new problems checked out and they were super busy and told us to come back Friday (December 23, 2022). We took it back Friday and told them the issues that we have found and the service department said that the headlight needs a new electrical harness so we will order it and come Tuesday(12/27/2022) . They said the code could be because the gas tank cap was not tightened all the way so they reset the code and to take it back in if it comes on again. And for the car charging port, they said in newer cars the car charging port can be too powerful for the car so they turn it off. On Monday (12/26/2022), we were driving in the fast lane on the *** Freeway and the car turned off so my fiancé had to coast 5 lanes, with our infant daughters in the car, to get to the shoulder. We got the car towed to the dealership and a manager at the dealership said we would get more answers tomorrow (12/27/2022). We went back to the dealer the evening on 12/27/2022 and were told that we had 2 options let them work on the car to fix the issue or they would help us opt out of everything with the car and we can choose a new one. We wanted to go with the second option and everything was fine until the general manager came in after several hours of us waiting and told us we can't do that anymore since everything has been finalized with the bank and the dmv.

  Business response

  02/02/2023

  Business Response /* (1000, 8, 2023/01/24) */ Contact Name and Title: Owner Loyalty Manager Contact Phone: ********** Contact Email: ******************************** Unfortunately based on the financial information the client provided during purchase we were only able to qualify them to the vehicle they have. We did repair the concerns that were stated above and verify the vehicle is safe to drive. We are unable to give client a new car with the same payments. We are willing to inspect the vehicle again or unwind the deal and take the vehicle back. Consumer Response /* (3000, 10, 2023/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The following evening that we went back to the dealership to get more information about the car we bought and to request a new car the salesman led us to believe that the dealership can back us out of the car we bought and we can get a new car. We showed interest in two card that were outside of our budget so we asked about *********************** that was a thousand dollars less than the car we bought. The manager of the sales department took off to start paperwork and about 20 minutes later he came back and said we can't do that because the paperwork went through with the bank and with the dmv and so we legally have to give them a chance to fix the car. They led us to believe that we could get a new car all day long and now we can't. Since they wanted to keep the car we bought to try and fix it the next day, we asked if we could get a rental car. Since we did not have the right insurance, they refused to give us a rental car. They did offer to get an Uber for us to get home. Later at home, I looked at the ******************** that we showed interest in online and the price went up $2,000. I am not sure why the price went up for that car within an hour that it took for us to get home. That would have been the car we wanted if they could not fix the original one we bought. I think the price went up so we wouldn't qualify for the car. The next day we went back and a wire was loose so they fixed almost everything that we pointed out that was wrong. We are still waiting back to hear if they got the car parts needed to fix the rest. Business Response /* (4000, 12, 2023/01/31) */ At this moment all we can do it finish on the repairs of the vehicle or unwind the deal. We can not put client on a new vehicle as she is upside down. The last part needed is on back order but will try to rush it as much as possible. I understand the frustration on clients end. We can assure the vehicle will be fixed according.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  5/25/22 - I took my 2015 Altima to get serviced for an oil change and to have the headlight assemblies replaced. The dealership did not honor a class action lawsuit, ******, et al v Nissan, where Nissan settled on replacing headlight assemblies due to delamination causing dimming of headlights. I was told that my car did not qualify; however, I have a claim number issued by the court/settlement for headlights to be replaced. In 2018, I reported to MH Nissan that my headlights were very dim making it difficult to see the road at night. At that time, I was told no adjustments could be made. In late 2021, I was informed by postcard that a class action lawsuit was filed against Nissan for dimmed headlights. Nissan settled and agreed to replace the headlight assemblies due to delamination causing dimming of headlights. I contacted the legal firm handling the lawsuit and registered with them; they in turn issued a claim number. When I took my Nissan in last week and mentioned it to the service advisor I was basically brushed off and they did not even look at my claim number or acknowledge the lawsuit; they called it a recall. My headlights are dimmer now than they were in 2018. I am entitled to new headlight assemblies for road safety during rain and night driving. I want MH NIssan to replace the headlight assemblies as ordered by the court.

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/06/01) */ Per Nissan we are not allowed to automatically replace the headlights, per the letter Nissan send out, we have to inspect and if needed to we replace. The lawsuit became an open recall not an automatic replacement. Unfortunately for this case, we were not able to duplicate the concern but we have set up an appointment with the Nissan DTS to come and do further diagnostic for the client. Consumer Response /* (3000, 12, 2022/06/20) */ Nissan did not exchange the headlight assemblies for my 2015 Altima as requested per the class action lawsuit. I am not satisfied with their decision. They asked me to come to their office to discuss with the Tech Engineer who didn't even have the courtesy of speaking to me or explain in detail why they refused to exchange the assemblies. Instead, they left it up to the Service Manager to deliver the bad news that the dimness of my lights did not fall within Nissan's "parameters". I wasted 2 hours of work for nothing and I'm extremely disappointed with the outcome and the lack of customer service by Nissan's Tech Engineer. Business Response /* (4000, 14, 2022/06/21) */ Unfortunately the dealer is required to follow Nissans procedure for replacement authorization Nissan technical specialist inspected vehicle determined it did not meet requirements for replacement Client must contact manufacturer Dealer has followed required procedure Thank You

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩