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Complaint Details
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Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the Stacker Wallet on or around 9-2-20 thorough Amazon. Their lifetime guarantee was advertised, and a promise to address any customer service issues promptly within 24 hours. Although their wallet seemed overpriced, I chose to do business with them anticipating a good value overall. I first reached out to Bankr on ****-21 and again on 8-26-21 pleading for ANY sort of response. Attached you will find the original order, the things this company promises, and my attempts to remedy the situation. Since ****, the wallet has continued to chip apart literally getting worse each day. It has never been wet or experienced more than common wear and tear. I see no way that a hundred dollar wallet should not look like this a year later!I would find it acceptable if Bankr will acknowledge the complaint's with a thorough explanation regarding their complete lack of customer service and replace the wallet with something that will be more durable or refund for the $99 dollar list price.
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Contact Information
21562 Charlinda Dr.
Mission Viejo, CA 92672
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.