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Find a Location

Concept 2 Reality Construction has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforConcept 2 Reality Construction

    Building Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers general building contractor services.

    Business Details

    Location of This Business
    Mission Viejo, CA 92691-5135
    Years in Business:
    21
    Business Started:
    1/30/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Shane Reyna, Owner
    Contact Information

    Principal

    • Mr. Shane Reyna, Owner

    Customer Contact

    • Mr. Shane Reyna, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Bathroom Remodel - Started 12/23/2022 - To start we paid $15,000 - Concept2 reality committed to remodeling the master and guess bathrooms. The dispute is about doing a horrible job on the master bathroom that needs to be torn down and needs to be redone. We gave them a chance to redo it, but they did it in patches using different grout colors and it looks worse. The shower floor is not leveled to drain the water properly. We are requesting a full refund so that we can hire a professional company to do the job. We are an 80 and 74 year old couple who took out a loan to remodel our house paying 9% interest. It's June - 6 month went by and we still can't get a reasonable answer from owner *********************. We gave him a deadline and his response was "I don't care about your deadlines." After 6 months our house is a total mess with dust and mess everywhere. These people were cutting stone inside the master bedroom which made us sick and we were coughed non-stop. The quality of air inside the house is not acceptable. We live in an unsanitary environment and we need your help to get our money back from this irresponsible, immoral and unethical individual plus our demolition fee, fixture removal including glass around shower, reinstallation etc. ********************* was disrespectful to us and is trying to get away without refunding our money. Please help us resolve this problem. Thank you!

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jay F

    1 star

    09/05/2023

    *********************, owner of concept 2 reality has been the worst contractor that I've worked with my entire life. He tells you upfront that he doesn't nickel and dime you, and that he will do the project in three months. 11 months later, we finally had to find another contractor to finish the work that he was paid for but did not complete. We did a bathroom and kitchen remodel with him costing approximately $75,000 and he immediately started asking for additional money. First when the glass door was put in he required me to pay an additional $2000 because he stated that he wasn't aware how much the glass door would cost. As a contractor he's making his client responsible because he was unaware of how much a door costs. This happened on by the one occasion with other items. He would basically abandon the job for weeks at a time, and then when I would contact him threatening to hire another contractor to finish the work, because he abandoned, he would show up for a few days and work, and then disappear again. He would use terms like "you can trust me" or "you have my word". I found out that those words don't really mean much of anything to him, because he still wouldn't follow through. He's very good at finding other people to blame for the situation, like his unwillingness to work with the designers that we hired and blaming them for not adequately measuring for the cabinets that he was being paid to install. Basically, if you want to be frustrated, disappointment, and have your project go on for months longer than it was scheduled, then ********************* is your man. However, in my opinion, I would avoid him at all costs, even though he does have a very nice smile, and is very friendly when you first meet him.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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