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ComplaintsforJames Hardie
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company manufacturers siding that was used by out builder. Their product is faulty and their website uses false advertising on the durability of this siding. Our house has a spotted look from the product and touch up paint they sell to builders.Business response
01/23/2024
Hello again!
We have confirmed on our end that *************************** is the customer in question and we would like to respond with the following:
Some homeowners have experienced aesthetic problems with their siding, however this is NOT a manufacturer issue. This customer reached out to the ******************** prior to contacting James Hardie. Although we had no knowledge until January of **** of the complaint to the BBB, we provided a good will offer to the customer which they accepted and this is now resolved.
Can you please confirm that this is/will be resolved on the BBB website and provide ** with confirmation? Thanks so much!
***********************
Legal Counsel
image001.jpg
James Hardie Building Products Inc.
************
**************************************************************
*******, ** 60601
www.jameshardie.com
Customer response
01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.