ComplaintsforPayProTec West Coast
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We received a call on 7/19/23 from PayProTec claiming to be our current credit card processor, ********* Services. we were told we were overcharged and we would see an adjustment on our account we needed to email statement attn: *** with our correction code. Email was ****************************** From there we were told we could save more by changing from a retail account to a merchant account. In order to do that we had to fill out a form via docusign, this was the new application, I even asked why the form said PayProTec and I was told PayProTec and ********* Card Services are under the same umbrella company. This was on 7/20/23. Once they had my application and account information they mailed me a new card unit, I did not set that up and red flags were going up bad when they got VERY pushy to get this set up ASAP. That's when I did research and found out they are not the same company. 8/7/23 I called to cancel and return he unit, an email was also sent 8/3/23 . I experienced the run around, arguing with me and hostility from PayProTec. They essentially said I was lying. I returned the unit on 8/10/23. They told me eventually my account was closed and cancelled. I received a label to return the unit on 8/15/23 although it was already returned. On 8/1/23 we received an ACH charge of $22.92 from them, I did not notice until the end of the month when reconciling. I would like these funds returned. I have since blocked them from charging our bank account again. They misrepresented themselves as another business in order to commit fraud to customers. I feel that deserves an F on the BBB report.Customer response
10/02/2023
This issue has been resolved. They have returned all of the funds they took from our account in full. We are happy with this resolution. Though we disagree with their business practices and the way they represented another company.Customer response
10/02/2023
Business contacted us directly and credited back the funds they took.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.