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Find a Location

BrightCare Veterinary Group has 1 locations, listed below.

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    Business ProfileforBrightCare Veterinary Group

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers veterinarian services. 

    Business Details

    Location of This Business
    26012 Marguerite Pkwy Ste O, Mission Viejo, CA 92692-3263
    BBB File Opened:
    11/19/2020
    Years in Business:
    7
    Business Started:
    2/7/2017
    Business Incorporated:
    2/7/2017
    Type of Entity:
    Corporation
    Alternate Business Name
    • BrightCare Veterinary Group Inc
    Business Management
    • Ms. Okairy Garcia, Finance Manager
    Contact Information

    Principal

    • Ms. Okairy Garcia, Finance Manager

    Customer Contact

    • Ms. Okairy Garcia, Finance Manager
    Additional Contact Information

    Fax Numbers

    • (949) 716-9006
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 11/19/2023 I took my cat who was vomiting continuously to ****** care veterinary as it was the only placed open on a Sunday. They took the pet inside and let us wait in a separate room for about 3 hours. After that the doctor came in and explained that it needs an **ray and blood work for $1000. They didnt allow us to be with the pet during exam not sure why. I agreed to do one thing which is the **ray to see if it swallowed a forgein body. They asked me to pay upfront before performing any service. I had to pay $97.50 for exam which I doubt they did! And paid $ ****** for **ray and additional $238.98 for Radiologist fee! They asked us to leave until they finish the **ray . We came in at 7:30 am we left at 10:30 am, we waited until 3 pm with no update. I went back to them to check and take my cat. They kept me for another hour when the doctor came in and said everything is ok no issues found in the **ray just some gases and inflammation but he still recommends the labs which will cost additional $500 which I refused. He prescribed some medication that costs $100 and they said I have to buy from them because no other pharmacy carries them, I asked them if I can use the pharmacy discount coupon but they said they dont accept it there, I asked them to switch to other generic that I can get from any other pharmacy but they refused. Finally I was able to get a hard copy of the prescription so I can refill from other pharmacy which I did! I asked them to send me the **ray images but they didnt I called their office again to request them, they asked me about the reason why I need them and they said hey will send them to me but they didnt. The thing is that they didnt do any **rays or even an exam! I dont have any proof that they performed an x ray on my cat and they didnt allow me to be with my cat during the exam, which means they never examined it. My cat is fine now without taking the medication.I request your investigation and my money back as they are a big SCAM.

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Martin R.

    1 star

    09/27/2022

    Horrible business.I brought my 10 year old pit mix with a brain tumor. Tuesday 09/20/2022 they admitted my dog and demand $4,800 just to look at him, weird pricing low/high estimate theyre never specific on anything. After s/w ************* on the phone. I paid the$4,800 and forced to pick how Im financing it, claiming it was care credit. After 24 hours and finding out.My wife asked for admission papers, invoice of the paid estimate ,and the nurse that was helping us said we will give you an itemized invoice when you check him out. I gave them the benefit of the doubt. we waited to hear from him ,when he contacted us he made it seem like he was going to do a non envasive biopsy to see if it was ***** or cancerous ,using all these big words to make it seem like he cared ,and was gonna help my dog.So the next day they had contacted us to let us know that they were gonna keep him til 09/24/2022 and we have to pay another $1,457.00 to keep his treatment going til Friday,So we did ,the nurse had told me I still have a balance of $457.00 that needs to be paid before checking him out , they sent us 2 photos of my dog on a rolling table, to make it seem like they were actually doing the work that we paid for, we would check in on him everyday ,and they made it seem that they were actually helping him go to the restroom and walking him ,they had a catheter in him to use the restroom.So Friday morning finally gets here , they contacted us again in the morning to let us know they were gonna have to keep him longer ,and needed another $2,400 to keep his treatment going, I said no way were gonna pick him up today and dont want to be charged for anything else .Come to find out the Dr never performed any biopsy ,he told us he has a mass on his brain which we already new .We paid $1,547 out of that $2,400. I paid $7,804.00 all in all.My dog cant walk anymore and has to use diapers ,and pooping blood. Thanks for nothing ************* .Very disappointing.Dont bring your pet here.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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