ComplaintsforWylie Insurance Services

• Initial Complaint

  03/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 2, 2022 I attempted to purchase a vehicle from *************** in *******, **. I was there for approximately 7 hours waiting for approval for the vehicle. The auto dealer contacted Wylie Insurance Company from their business phone inside the office. I paid for auto insurance for a vehicle that I never owned. The next day, February 3, 2022 I called Wylie Insurance and requested a full refund due to not owning the vehicle and never leaving the dealer lot with said vehicle. I have been round and round with the insurance company and still have not received any money back.

  Business response

  03/21/2022

  To Whom It May ********************************************** called Wylie Insurance Services while at ***************, *******, **, to purchase auto insurance.  We provided a quote from ****** Insurance and the down payment was $269.79.  A few days later, the Insured called, requesting that we "Flat Cancel" the policy because she never took possession of the vehicle.

  
  I informed ***** that we would need a signed authorization to cancel the policy.  A cancellation form was sent to the Insured via ESignature. 

  The Insured signed the form and it was forwarded to ****** Insurance with an explanation of the circumstances surrounding the Flat Cancel request (Insured never took possession of the vehicle).

  
  I, personally contacted ****** requesting that they process the cancellation immediately.  And I requested that they waive their normal $50.00 cancellation fee.

  
  The Insured called and called our office about the status of her refund and I informed her that I was working with ****** Insurance for her refund. 

  On one occasion, her male friend called our office and became belligerent and would not accept my explanation.  I informed ***** that our hands are tied, we do not issue refunds, the insurance carrier issues the refunds.

  
  On February 20th 2022, I contacted ****** Insurance for an update on the Insured's refund and was informed that they did not issue the refund because the credit card that the Insured used for the down payment was charged back.  Evidentially, the Insured contacted her credit card company and disputed the charge, which resulted in a refund to her credit card in the amount of, $269.79. 

  
  *****************************, has been fully refunded, ****** Auto Insurance and Wylie Insurance Services does owe her any money.
  
  Sincerely yours,
  
  ***** Wylie

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